Customer Support Assistant

5 days ago

Norwich, United Kingdom Adecco Full time

Now Hiring: Customer Support Assistant

We're thrilled to be recruiting for a motivated and enthusiastic Customer Support Assistant to join our client's dynamic public-sector team. If you enjoy supporting others, thrive in a fast-paced environment, and take pride in delivering high-quality service, this opportunity could be ideal for you.

Position Details

Role: Customer Support Assistant

Contract Type: Temporary, approx 3 months | December - March

Hours: Full-Time, 37 hours

About the Role

On behalf of our client, we are seeking someone who can deliver exceptional customer administration and support. In this role, you will:

Provide Accurate Administration: Process paperwork, scan and index documents, and manage post services with efficiency and attention to detail.

Support Customer Contact Functions: Carry out essential administrative tasks to ensure timely and accurate responses across the team.

Manage Documentation: Handle physical-to-digital workflows by scanning, indexing, and organising records.

Use IT Systems Confidently: Work across various systems, including Microsoft Office, to maintain smooth communication and information sharing.

Assist with Corporate Support: Support filing systems and help with procuring office supplies.

Collaborate with the Team: Work closely with colleagues to help maintain service excellence.

What We're Looking For

Our client is seeking someone who brings:

GCSE English (Grade C/4 or above) or an equivalent qualification

Experience in customer service and administrative roles

Strong communication skills and the ability to engage with a wide range of individuals

A positive attitude and willingness to develop new skills

The ability to work under pressure while maintaining accuracy

Basic numerical skills for reconciliation and related admin tasks

Confidence using multiple computer systems

Ready to Apply?

If you're excited about supporting a busy public-sector team and delivering outstanding customer service, we'd love to hear from you.

Adecco is a disability-confident employer. We're committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, simply let us know - we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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