Salesforce Field Services Administrator

At Unite Students, we create a Home for Success by leveraging technology to empower students to thrive in their university journey.

The CRM Salesforce Field Service Administrator is instrumental in optimising, configuring, and maintaining the Salesforce platform with a focus on Field Service Management (FSM) and Service Cloud. This role ensures the effective implementation of Salesforce solutions to support service operations, field service scheduling, and customer engagement. The Administrator acts as a bridge between technical teams and business users, driving seamless integration of Salesforce tools with business processes to enhance service delivery and operational efficiency.

Reporting to the CRM Platform Lead, this position is a critical part of Digital Customer: Salesforce CRM Team, tasked with enabling the efficient use of Salesforce to meet customer service and field operation objectives.

• Act as the primary administrator for Salesforce Field Service and Service Cloud environments.
• Collaborate with field operations and customer service teams to align Salesforce features with service delivery needs.
• Champion the adoption of Salesforce FSM tools to enhance field technician productivity and customer satisfaction.

• Expertise in Salesforce Field Service Lightning (FSL): Understanding of key features such as service resources, skills, territories, and scheduling.
• Service Cloud Proficiency: Familiarity with case management, service-level agreements, and knowledge base management.
• Mobile App Management: Experience in configuring and optimising the Field Service Mobile app for technicians.
• Data Analytics & Reporting: Strong ability to create metrics and KPIs related to service and field operations.
• Problem-Solving & Support: Proactive in identifying, troubleshooting, and resolving system issues affecting field service or customer support operations.
• Cross-Team Collaboration: Ability to work with multiple stakeholders, including field technicians, service agents, dispatchers, and IT teams.
• Continuous Learning: Stay updated with the latest Salesforce FSM and Service Cloud releases and best practices.

• A discretionary annual bonus so you can share in the company`s success.
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.