Technical Account Manager

Technical Account Manager (TAM), United Kingdom Who We Are: TetraScience is the Scientific Data and AI Cloud company driving the Scientific AI revolution with AI-native scientific data sets, lab data management solutions, scientific use cases, and AI-enabled outcomes. What You Will Do: Providing a strategic technical partnership with customers, you will bridge the gap between business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists\' and R&D IT analysts\' needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success. Key Responsibilities Primary technical point of contact across strategic accounts Lifecycle engagement and adoption acceleration from presales to delivery Technical health and risk management Strategic planning and stakeholder management across sales, product management, and engineering teams Sales enablement and growth support Develop deep and wide technical and science senior relationships Strategic Technical Partnership Deeply understand customer scientific data, AI architecture, and goals Provide proactive, prescriptive technical guidance Act as a trusted advisor aligned to customer outcomes Lifecycle Engagement & Risk Management Drive adoption and success plan execution Conduct regular technical reviews Identify risks and recommend optimizations Sales Support & Escalation Management Lead technical strategy for expansions Support POCs and co-innovation Manage resolution for escalated issues Value Delivered to Customers Accelerate time to value Improve stability and uptime Strategic roadmap alignment Prioritized support and faster resolutions Higher ROI through continuous optimization Commercial Acumen & Sales Enablement Support growth through hands-on sessions and enablement presentations Showcase tailored demonstrations to prospects for both small and large audiences Solution Mapping: Map business requirements to technical solutions ROI Calculation: Determine potential return on investment for proposed solutions Relationship Building: Cultivate relationships with clients, sales teams, and technical teams Collaborate with science and technology partners such as Databricks and Google Negotiation skills: Collaborate with clients and sales teams to reach beneficial agreements Technical Account Leadership Product Knowledge: Develop a deep understanding of the company\'s product or service offerings Demo Development: Design and showcase tailored demonstrations to prospects Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions Project Management Timeline Management: Ensure projects are kept on track and within scope Stakeholder Management: Coordinate with various stakeholders to ensure smooth flow of presales activities Requirements Scientific background (academic) and/or 5+ years of professional experience in Life Sciences Senior Technical Architecture experience (5+ years) Commercial tech sales support R&D IT or Data & Informatics Data Modeling: Understand logical, physical, and conceptual data models Database Systems: Proficiency in cloud RDBMS (e.g., Snowflake) and NoSQL databases (e.g., Redshift, Databricks) Big Data Technologies: Familiarity with tools like Spark and data warehousing solutions Cloud Platforms: Experience with AWS data services, and also Azure and Google Cloud Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools Analytics and BI Tools: Familiarity with Tableau, Power BI, QlikView, and their backend requirements Benefits Competitive salary and equity in a fast-growing company Supportive, team-oriented culture of continuous improvement Generous paid time off (PTO) Flexible working arrangements – Remote work We are not currently providing visa sponsorship for this position Location and Status Amersham, England, United Kingdom; Reading, England, United Kingdom; Slough, England, United Kingdom; Reading, England, United Kingdom Note: Referrals increase your chances of interviewing at TetraScience. Job postings reflect current opportunities and may be filled or closed at any time. #J-18808-Ljbffr