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Field Service Engineer
2 weeks ago
To provide a reactive repair and maintenance service to customer sitesMain DutiesTo respond and resolve service calls allocated by the Metric Group service management software, or staff, in an effective and quality mannerTo provide support outside normal working hours occasional at short noticeIndividual responsibility for maintaining a high level of customer satisfactionPerform preventative maintenance in the most economical mannerEnsure all service activity is recorded fully and correctly within the Service Management application within expected timescalesEnsure stock levels are adequately maintained and are accurately reportedAdvise line management of any problem that could compromise Metric Group Limited’s commitment to Customer satisfactionTake individual responsibility for the security of Customer machine keys used in the course of any work undertakenResponsibility for maintenance and presentation of assigned company vehiclePromote a positive, professional image of Metric Group Limited to customers and othersBe prepared to wear a Company uniform (General dress code smart casual)Other service-related duties as required by Metric Service managementPerson SpecWilling to work out-of-doors, in all weathersNumerate and literate, with good written and spoken EngslishUnderstanding and ability to work to tight deadlines and set proceduresMethodical approach to technical work, with sound attention to detailTeam player, able to interact with colleagues, managers and customers at all levelsLevel-headed, able to handle members of the publicUK Driving LicenseBe a Company AdvocateQualification and/or experience in the repair of electronic/electro-mechanic equipment.Worked in a filed enviroment previouslyEmployee BenefitsWe give all our employees 25 days annual leave plus all bank holidays and access to our pension scheme.As an added extra we give you your birthday day offAs a Metric employee you will have access to huge discounts at hundreds of very popular stores such as Adidas, IKEA, Asda, ASOS, B&M Bargains, Five Guys, Homesense & many more.You have the benefits of an OnDemand GP service 24/7, not just for you but your family can also benefit from this outstanding service.We also offer an excellent ‘Cycle to work scheme’ available for all employees – a cost-effective way to acquire a bike.Free Telephone or face-to-face counselling sessions if you ever need someone to talk to as well as inhouse Mental Health Champions within the business who are fully trained to help you when life gets a little tough.Health & Safety StatementUnder the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.Metric Group Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin. Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable. #J-18808-Ljbffr
