Customer Service Team Leader
2 weeks ago
Customer Service Team Leader Poole, United Kingdom Description Customer Service Team Leader - AI & Global Collaboration Are you passionate about leveraging cutting‑edge AI technology to enhance customer experience and foster international collaboration? Look no further, because we have an exciting opportunity for you Join our team as a Customer Service Team Leader and take charge of optimising The Koin Club and Tilly Pig's customer experience by harnessing the power of ChatGPT and other AI tools. This role offers a chance to travel to China and work with our Asia team, providing hands‑on experience with the latest AI technology and global collaboration. Key Responsibilities Managing and optimising AI performance to ensure the highest level of customer satisfaction Overseeing the day‑to‑day management of the Customer Service team in Asia Handling escalated customer queries and ensuring timely resolution Reporting on any issues that the team in Asia has with the AI tool Overseeing key account management for top spenders Delegating all tasks including incoming customer queries, payment disputes, returns and refunds, new orders, online reviews and subscription management Working closely with the Product Development team to understand what’s being produced, what’s coming up and what you can and can’t tell customers Collaborating closely with the Marketing and Operations teams to understand current campaigns and to ensure orders are processed efficiently and on time Traveling to China to work with our Asia team and ensure a seamless customer experience across all regions Requirements Experience in customer support or related fields Experience in team management and delegation Excellent communication and interpersonal skills Strong organisational skills with the ability to manage multiple tasks Assertive with a commitment to high standards Positive, upbeat, and adaptable attitude Interest in AI and innovative technology (no prior knowledge required; comprehensive training will be provided) Join our team today and take your skills to the next level by leading a dynamic team, optimising AI performance, and fostering international collaboration to enhance customer experience. Apply now and embrace this exciting opportunity #J-18808-Ljbffr
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Customer Service Team Leader
2 weeks ago
Poole, United Kingdom Koin Limited Full timeDo you have experience providing a **first class customer service**? Are you looking to take a step up into a **Team Leader **position with more responsibility? Then look no further Due to expansion and international growth, we are looking for a Customer Service Team Leader to join our Customer Experience team at Koin. **We’re looking for a friendly and...
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Customer Team Leader
2 weeks ago
POOLE, United Kingdom Co-op Full timeClosing date: 03-12-2025 Customer Team Leader Location: 74 Oakdale Road, Poole, BH15 3LG Pay: £13.99 per hour Contract: 20 to 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview Full, paid...
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Customer Team Leader
2 weeks ago
Poole, United Kingdom Co-op Full timeClosing date: 03-12-2025 Customer Team Leader Location: 74 Oakdale Road, Poole, BH15 3LG Pay: £13.99 per hour Contract: 20 to 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview Full,...
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Customer Team Leader
1 week ago
POOLE, United Kingdom Co-op Full timeClosing date: 03-12-2025 Customer Team Leader Location: 74 Oakdale Road, Poole, BH15 3LG Pay: £13.99 per hour Contract: 20 to 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview Full,...
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Customer Team Leader
1 week ago
Poole, United Kingdom Co-op Full timeClosing date: Customer Team Leader Location: 74 Oakdale Road, Poole, BH15 3LG Pay: £13.99 per hour Contract: 20 to 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview Full, paid training...
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Customer Team Leader
1 week ago
Poole, United Kingdom Co-op Full timeJob Description Closing date: 03-12-2025 Customer Team Leader Location: 74 Oakdale Road, Poole, BH15 3LG Pay: £13.99 per hour Contract: 20 to 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at...
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Customer Team Leader
1 week ago
Poole, United Kingdom Coop Full time**Customer Team Leader** Location: 200-204 Blandford Road, Poole, BH15 4BH Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 3-4 varied shifts over 7 days including late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided - You must be aged 18 or over...
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Customer Team Leader
2 weeks ago
Poole, United Kingdom Coop Full time**Customer Team Leader** Location: The Seaview, Ashley Road, Upper Parkstone, Poole, BH14 0AW Pay: £11.00 per hour + great benefits Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training given You...
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Customer Team Leader
6 days ago
Poole, United Kingdom Coop Full time**Customer Team Leader** Location: The Seaview, Ashley Road, Upper Parkstone, Poole, BH14 0AW Pay: £11.00 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
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Customer Team Leader: Lead a Team
1 week ago
Poole, United Kingdom CO-OP Full timeA well-known retail company in Poole seeks a Customer Team Leader to deliver excellent customer service and lead the store team. Responsibilities include coaching team members, ensuring store safety, and managing HR processes. The ideal candidate should have strong people skills and organizational abilities. This part-time role offers hourly pay of £13.99,...
