Branch Operations Supervisor

About UsIndie Campers, the go‑to campervan marketplace, is on a mission to make road trips available to everyone. Thanks to its digital approach and customer‑centric orientation, Indie Campers has developed a strong booking experience and high‑quality road trips at affordable prices.We have a global fleet of over 3,000 vehicles. In addition, our platform hosts the campervans and motorhomes of countless individual and professional owners. Our vision is to become the world's No.1 road trip provider by continuing to expand – both vertically and geographically.Indie Campers operates across the US in Los Angeles, San Francisco, Las Vegas, Denver, Salt Lake City, Phoenix, Orlando, and Miami, and in Europe in Germany, France, Spain, Italy, Portugal, Ireland, England, Scotland, Switzerland, Iceland, Sweden, Austria, Netherlands, Belgium, Croatia, Norway, with pick‑up centres in more than 50 cities. LocationGlasgow, Scotland, United Kingdom Role We’re looking for a travel enthusiast with a passion for face‑to‑face customer service for our to‑be depot of Glasgow - Scotland. Besides being the main driver in the set‑up of our station and operations, with the support of central teams, you’ll be the face of our company on the ground, reporting directly to the UK & Ireland - Operations Area Manager. Your goal is to ensure an outstanding level of customer service, maintain our fleet of campervans & depot in top condition, and take ownership of all issues that need to be managed to guarantee the smooth operation of the station. What will you work on? Guarantee all incoming rentals, perform and organise check‑ins and check‑outs, and coordinate the team’s activities; Handle customer complaints, emergencies, and any local issue that may arise to make sure operations run smoothly; Training, supervising, and coaching your team (1 to 3 people); Preparing and cleaning our campervans, monitoring maintenance and repair needs; Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition; Source and establish a network of vendors and external partners to assist your depot operations; Control workforce scheduling according to the activities, manage and report inventory and stock; Assisting in reselling campervans, preparing and presenting them on‑site to prospective and final buyers. Who are we looking for? You are a travel enthusiast with an aptitude for direct contact with customers; experience in Tourism, Hospitality, Retail or Rent‑a‑car is desirable; 1+ years of experience in a team management / lead / supervisory role; You’re fluent in English (mandatory); You’re eligible to work in the UK, have a valid driver’s licence and feel confident enough to drive a campervan (mandatory); You’re available to work rotating shifts, including weekends and public holidays; You’re a responsible person who takes their work seriously and can be relied upon. The Indie Commitment Being part of a young, fast‑growing and innovative company where you make a difference; Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles; Continuous training and coaching to develop the skills that matter to you; Schedules fixed in advance, with weekends and holidays being rotated between team members; Compensation package that includes additional monthly variable salary, according to your performance and results, as well as a Referral Bonus Program; Free Road Trips, so you can experience 1st‑hand trips around the US and Europe. Are you ready to Go Indie? #J-18808-Ljbffr