Client Comms and Marketing Manager

Job Description The Client Comms and Marketing Manager will assist and support the Comms Consulting and B2B Workplace Marketing functions within the GPS Marketing & Engagement team. The role involves providing administrative and campaign/proposition improvement support, working closely with the Distribution, Sales, RfP, PR and Editorial Content teams, and owning a small number of Tier 1 clients that are largely self‑sufficient but occasionally require bespoke support. About The Opportunity Job Type: Permanent Application Deadline: 15 December 2025 Title: Client Comms and Marketing Manager Department: GPS Marketing & Engagement Location: Kingswood Reports To: Senior Manager (6) Level: Manager – level 5 (FTE) About The Team Customer Delivery & Management is a subset team within Global Platform Solutions (GPS) Marketing and Engagement. With compelling communication we give our members and clients information and the power to build a better future. A trusted team of experts will collaborate to deliver what our internal stakeholders and external customers need, plus more. We must increase our clients’ financial awareness and knowledge of any changes to their pension plans and make clear any actions they are required to take, to ensure better financial outcomes for them. About The Role The role requires an experienced individual with the ability to multi‑task and organise various projects. The focus is predominantly on assisting with communication campaigns aimed at increasing employee engagement with their pension plan. The individual will also help co‑ordinate propositional improvements to support this aim both internally and for clients in the wider pension market. This role will be based in Kingswood and requires flexibility in terms of work hours and a willingness for occasional travel within the UK. Key Accountabilities Assisting communications consultants on various projects, campaigns or working groups Providing B2B Marketing support in communicating propositional improvements Owning a small number of Tier 1 clients and ensuring efficient management of these Gathering data on webinar statistics and member engagement for month‑end reports Distributing reports to relevant front‑office teams Attending conference calls with internal colleagues and potentially clients or trustees of a pension plan Maintaining strong collaborative connections with the B2B and Engagement marketing teams Maintaining the SharePoint site and ensuring that all team processes are well documented Identifying and implementing new efficiencies within the team Managing schematic document amendments/production (working within Adobe Acrobat Pro) and briefing these into Document Production or external design agencies via Workfront Drafting letters from templates and reviewing member letters Ensuring invoices are reviewed and approved Compiling literature and merchandise for events and coordinating couriers with the post room Re‑ordering merchandise and ensuring stock levels are kept up to date and topped up within our stock room Providing structure within team meetings to ensure the team remains focused and collating weekly notes and circulating where appropriate Maintaining our client allocation list About You Ability to take a full brief, qualify key dates and deliverables and translate these requirements into creative/production briefs for internal colleagues responsible for delivery Good understanding of pensions generally and specifically A marketing/account management background Strong focus on accuracy and attention to detail as part of our quality and process control processes Experience of working within a regulated financial services environment Ability to make a positive impact and have good influencing and stakeholder management skills Show high levels of initiative with information finding and problem solving A ‘can‑do’ attitude and high focus on successful project delivery and completion are a must Feel Rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. #J-18808-Ljbffr