CRM Lead
3 days ago
We are seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands‑on platform work with strategic CRM leadership. Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE, including segments, profiles, data unification, real-time journeys and personalisation logic. Develop and maintain customer segments, behavioural clusters and look‑a‑like groups. Use customer insights and engagement data to drive journey optimisation and channel performance. Support retention and propensity modelling, translating outputs into actionable CRM programmes. Collaborate with marketing, data, engineering and operations to align CRM activity with business goals. Required Experience & Skills Strong hands‑on capability with Microsoft Dynamics 365 (Customer Insights + Customer Engagement). Experience with multi‑channel CRM (email, SMS/RCS, WhatsApp, push). Solid understanding of lifecycle journeys, personalisation, and segmentation. Strong analytical skills and ability to interpret behavioural data. Ability to communicate insights clearly to both technical and non‑technical stakeholders. Experience integrating CRM with platforms like Twilio or similar APIs. Exposure to predictive modelling (e.g., churn/engagement propensity). Experience in complex or multi‑data‑source environments. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the job Contract Type: Temporary Interim Management Specialism: Technology & Digital Focus: CRM Industry: IT Salary: £500 - £550 per day Workplace Type: Hybrid Experience Level: Associate Location: City of London Job Reference: P3YHMF-7677C039 Date posted: 5 December 2025 Consultant: Dane Moore #J-18808-Ljbffr
-
CRM & Lifecycle Marketing Lead
2 weeks ago
City Of London, United Kingdom JustPark Full timeA leading parking solutions provider in the UK is seeking a Manager, CRM & Lifecycle Marketing to enhance engagement and retention strategies. You will lead impactful campaigns and collaborate with cross-functional teams to drive measurable results. The ideal candidate has over 5 years of experience in CRM management across multiple digital channels and a...
-
CRM Build Lead
5 days ago
City Of London, United Kingdom Chip UK Full timeWe’re looking for a CRM Build Lead to build and run Chip’s in-house CRM studio, a centre of excellence responsible for flawless campaign execution, world‑class QA, and the technical optimisation of all growth‑related communications in Braze. This is a senior, hands‑on leadership role. You’ll oversee the end‑to‑end delivery of our growth...
-
Tech Lead
3 days ago
City Of London, United Kingdom iwoca Full timeOverviewTech Lead - CRM Team at iwoca. Hybrid in London or Remote within the UK.Join to apply for the Tech Lead - CRM Team role at iwoca.Tech Lead - CRM Product Team. Hybrid in London or Remote within the UK.The CompanyImagine a world where every small business has the power to thrive. Since 2012, iwoca has revolutionised how small businesses access finance,...
-
CRM Campaign Lead
2 weeks ago
City Of London, United Kingdom TFG London Full timeA leading retail organization in the UK is looking for a CRM Executive to join their team. You will be responsible for managing CRM campaigns across various territories while collaborating with partners to ensure optimal performance. The ideal candidate has a background in CRM for retail, is innovative, and can work effectively under pressure. This role...
-
CRM Lead: D365
3 days ago
City Of London, United Kingdom Robert Walters UK Full timeA leading recruitment agency is seeking an experienced CRM Lead in City of London to drive their CRM strategy utilizing Dynamics 365. You will lead multi-channel CRM efforts, optimizing customer journeys and driving data-driven decisions. Successful candidates should have robust knowledge in CRM aspects, including personalisation and analytics. The role...
-
CRM & Retention Lead – Personalised Journeys
2 weeks ago
City Of London, United Kingdom KURT GEIGER Full timeA leading retail brand in London is seeking a strategic CRM Manager to enhance customer retention through data-driven insights and strategic leadership. The ideal candidate will have experience in retail CRM, a customer-focused mindset, and excellent data analysis skills. You will lead a small team, leveraging customer insights to develop tailored engagement...
-
CRM Manager
5 days ago
City Of London, United Kingdom Stott and May Full timeJob Title: CRM Manager Location: London Type of Role: Permanent, Full-time Working Pattern: Hybrid – 4 days in the office, 1 day working from home Do you love turning customer data into engaging, revenue‑driving campaigns? Our retail client is looking for a CRM Manager to own their CRM, retention, and customer communications strategy—and make a real...
-
CRM Manager
3 weeks ago
City of London, United Kingdom Next Ventures Full timeCRM Manager - 6 month contract - £500-600 per day (outside ir35), London (Hybrid) Our customer a leading Law Firm are looking for a CRM Manager to join their product team on an initial 6 month contract.Purpose of the role The purpose of this role is to own and lead the deployment and ongoing development of the firm’s Client Relationship Management (CRM)...
-
CRM Manager
2 weeks ago
City of London, United Kingdom Huntress Full timeCRM Manager - HubSpot £45,000 - £50,000 Moorgate | Hybrid - 1 day a week from home A leading and fast-growing education consultancy near Moorgate is looking for a HubSpot CRM Manager - a true HubSpot expert who can take full ownership of the platform. You'll be responsible for optimising and expanding the company's HubSpot ecosystem, including launching...
-
CRM Operations Lead
5 days ago
City Of London, United Kingdom Chip UK Full timeWe’re looking for a CRM Operations Lead with deep technical expertise in Braze and a sharp eye for detail. This is a non-marketing role, focused on building, managing, and sending Chip’s non-marketing communications, ensuring operational, regulatory, and service-related messages are delivered flawlessly and on time. Sitting within the Engagement team,...