Helpdesk Co-ordinator

Helpdesk Coordinator - Facilities Management Location: Leeds - LS1 (office-based - no parking) Salary: £25,000 - £30,000 Hours: Monday-Friday, 8:30 am - 5:00 pm (37.5 hours) Our client, an expanding FM business, is growing its helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands‑on role for someone who thrives in a fast‑paced FM environment where no two days are the same. Role Handle incoming helpdesk queries via phone, email and CAFM Log and coordinate reactive and planned maintenance works Liaise with engineers and subcontractors Support scheduling, invoicing and general FM administration Maintain accurate records for compliance and reporting Take ownership of jobs from start to finish Person Direct, organised and proactive Comfortable working under pressure A self‑starter who takes accountability Confident using systems and AI technology FM, maintenance or helpdesk experience beneficial but not essential Benefits 28 days holiday (including bank holidays) Paid birthday leave (if it falls on a weekday) Additional holiday for each year of service after two years One paid wellbeing hour per week To apply for this role, please send your CV to (url removed) #J-18808-Ljbffr