IT Analyst

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results. Role IT Analyst (18‑Month FTC) Location London, England, United Kingdom (Required on‑site 5 days per week) Role Mission As an Apprentice IT Support Analyst, you will join our IT Support team to provide first‑line technical assistance to internal users across the organisation. This is an excellent opportunity for someone looking to start a career in IT, gain hands‑on experience, and develop core technical and customer service skills. What You Will Be Doing In Your Role Provide first‑line support for hardware, software, and network issues. Respond to helpdesk tickets, emails, and calls promptly and professionally. Assist with new starter setups, including device configuration and account provisioning. Troubleshoot and resolve common technical problems under supervision. Escalate complex issues to senior analysts or relevant teams. Maintain accurate records of incidents and resolutions in the ITSM system. Support routine maintenance tasks and system updates. Ensure compliance with IT security and data protection policies. What Skills Will Help You Be Successful Basic understanding of IT systems, hardware, and software. Strong problem‑solving and communication skills. Ability to work collaboratively in a team environment. Enthusiasm for learning and developing technical skills. GCSEs (or equivalent) in English and Maths; A‑levels or equivalent desirable. Familiarity with Microsoft Office 365 and Windows operating systems is a plus. About Our Company Lots of agencies say they're different. OLIVER is. OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in‑house agencies that collaborate with clients to form better marketing solutions. Established in 2004, our model is now driven by over 4,000 people, working across more than 200 in‑house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming. Our Values Ambitious to succeed Imaginative to push the boundaries of what’s possible Inspirational to do groundbreaking work Always learning and listening to understand Results‑focused to exceed expectations Actively pro‑inclusive and anti‑racist across our community, clients and creations Seniority level Internship Employment type Full‑time Job function Information Technology Industries Advertising Services Job ID 8874 Equal Opportunity Employment OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. Sustainability OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle. #J-18808-Ljbffr