IT Service Delivery Lead

2 days ago


Tees Valley, United Kingdom Charity Society Full time

A nonprofit organization in Tees Valley seeks an experienced ICT Servicedesk Manager to oversee the management of IT services trust-wide. Key responsibilities include managing incidents and requests, developing documentation, and producing reports on performance. The ideal candidate will have strong knowledge of ITIL processes, excellent customer service skills, and experience in IT procurement. This role is essential for ensuring effective service delivery and compliance with ICT policies, while also supporting the organization’s digital strategy.
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