Housing Repairs

Housing Repairs & Maintenance Regional Operations ManagerJoin to apply for the Housing Repairs & Maintenance Regional Operations Manager role at Platform Housing GroupHousing Repairs & Maintenance Regional Operations ManagerJoin to apply for the Housing Repairs & Maintenance Regional Operations Manager role at Platform Housing GroupGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Platform Housing GroupHousing Repairs & Maintenance Regional Operations Manager (Leicester)Salary £59,693 per annum + Excellent BenefitsLocation Home Based - covering LeicesterThis is a Permanent, Full Time vacancy.The VacancyLead locally. Deliver excellence. Put customers at the heart of every repair.Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager.This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.Why this role mattersAs a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.What you’ll be doingLeading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade OperativesDelivering high-quality customer-first services with right-first-time repairs and voidsEmbedding a culture of accountability, safety, and continuous improvementManaging budgets and resources effectively and delivering value for moneyUsing data and insight to inform decisions and improve performance.Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based serviceIt is Essential that you’ll bringStrong technical knowledge of property maintenance and building compliance.Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRSProven experience in leading teams and driving service improvements.A collaborative, inclusive leadership style with a focus on coaching and developmentAn HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4You’ll be measured on success by:95% of repairs and voids completed within target.85% first-time fix rate95% customer satisfaction with repairs and estatesImprovements delivered, cost-efficiency, and sustainability outcomes.Engagement, culture, and employee turnover metricsThis is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers.Next Steps – How to applyIf you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Click Apply Now to complete an application and upload your CV.For more details about this position, please refer to the attached job description or if you’d like further information about the role, please email our Recruitment Team at recruitment@platformhg.com.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at Platform Housing Group by 2xSign in to set job alerts for “Operations Manager” roles.Life Customer & Adviser Service Business Operations ManagerManager, Engineering (Supply Chain Security) - EMEACharity Manager (Islamic Social Welfare Charity, Remote within England), CIVITAS RECRUITMENTLeicester, England, United Kingdom 2 weeks agoTerritory Business Manager/ Product Sales Specialist OR, Med/Surg (m/f/x)*Loughborough, England, United Kingdom 1 day agoProduct Success Manager (for product managers who want to guide other product teams)Sr. Product Success Manager (for product managers who want to guide other product teams)Coventry, England, United Kingdom 3 weeks agoTechnical Product Manager – Trading Infrastructure / DEX BuildEngland, United Kingdom $120,000.00-$160,000.00 1 week agoSenior Product Manager (Desktop UI & Integrations)Senior Product Manager - Developer EcosystemsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr