T-Mobile Authorized Retailer Sales Associate

OverviewBe among the first 25 applicants (1 month ago). Get AI-powered advice on this job and more exclusive features.Chase at GP Mobile, an Authorized T-Mobile Retailer GP Mobile is one of the largest Authorized T-Mobile Retailers in the US. This role seeks candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast-paced environment, GP Mobile is the place to be. We have FT and PT positions available. Se prefieren hablantes bilingües de español, pero no se requieren.Why Join Our Team? #CareerGrowth #ConnectedCulture Be unstoppable with us Job OverviewRetail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training. Job ResponsibilitiesBuilds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and cutting-edge IoT devices.Approaching service and sales needs with composure, integrity, and compassion.Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:How our ever-expanding coverage stacks up in the customer’s neighborhood, providing a lightning-fast LTE network.Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and hand off small business leads.Support team initiatives and create an inclusive environment.The experience you’ll bringPassionate customer advocate with the desire to be yourself when connecting and having fun doing itCompetitive drive and proven ability to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.Effective at balancing customer needs and performance goals.6 months of customer service and/or sales experience, Retail environment preferred. BenefitsCompetitive base pay plus milestone bonusesBenefits for part-time and full-time associatesMedical, dental and vision benefitsGenerous paid time-off programsPhone service discountsOpportunity for advancement RequirementsAt least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDBilingual candidates encouraged to apply Note: GP Mobile doesn’t have a corporate ladder – it’s more like a jungle gym of possibilities. We are an equal opportunity employer and welcome everyone to our team. #J-18808-Ljbffr