Helicopter Mission Systems Field Service Representative

Helicopter Mission Systems Field Service Representative - KSA Leonardo Lincoln, England, United Kingdom Mission Ensure the proper functioning of client products, solving on‑site issues as after‑sales service. Job Description Leonardo is seeking a mission‑systems focused Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA). In this role you will provide direct support related to the operational aspects of the avionics equipment installed on the customer’s helicopters operating in KSA. Responsibilities Providing technical expertise on mission systems related to the defensive aids system (DAS) installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment Generating electronic warfare libraries (including radar warning receiver, chaff and flare dispensing, audio alerts and symbology) using dedicated tools Supporting the customer in the procedural use of on‑board systems Assisting the customer in managing and analysing flight‑recorded data downloaded into mission debriefing files for use in future missions Providing technical support for on‑board DAS training delivered to pilots, including the use of in‑flight training tools Ensuring all work complies with company policies, site‑specific governance, and applicable legislation Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations Maintaining all required training, authorisations and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role Supporting the customer’s operational requirements as needed What You’ll Bring Essential: Experience working in an engineering capacity with aircraft and/or in an aircraft maintenance environment A customer‑focused mindset that balances customer priorities with business needs The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds A full UK Category B driving licence Flexibility to work shifts – primarily day shifts, with occasional alternative shifts by management agreement Highly desirable: Experience working with Electronic Surveillance Measures (ESM) and/or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2) Practical mission‑systems experience – from preparing pre‑flight messages and generating electronic warfare libraries to analysing mission data for future operations Knowledge of RF principles and advanced radar theory An HNC (or equivalent qualification) in Electrical or Electronic Engineering Experience working on military helicopters Experience operating in off‑site locations, such as customer facilities or remote support environments Security Clearance This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). Additional Personnel Security Controls referred to as National Security Vetting (NSV) apply, including the eligibility requirements for The Security Check (SC). For more information and guidance please visit https://careers.uk.leonardo.com/gb/en/security-and-vetting. Why join us We offer a comprehensive, company‑funded benefits package that supports your wellbeing, career development, and work‑life balance. A competitive tax‑free salary A settling in allowance of 2 months Home Based Salary (HBS) KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided Accommodation in a gated community with extensive amenities (free gym membership, swimming and leisure pools, on‑site convenience store, hairdresser, restaurant, etc.) Access to a task vehicle Competitive Annual Personal Travel Fund provided Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr (4 days), Founders Day 22nd Feb (1 day), Saudi National Day 23rd Sep (1 day) and Eid Al Adha (4 days)) End of service award in accordance with Saudi Labour Law Company‑provided mobile phone and home internet provision Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. We are committed to building an inclusive, accessible, and welcoming workplace. If you have any accessibility requirements to support you during the recruitment process, let us know. Be part of something bigger – apply now Primary Location: GB - Luton - Cap. Green 300 Additional Locations: GB - Basildon, GB - Birmingham, GB - Bristol - Coldharbour Lane, GB - East Midlands, GB - Edinburgh, GB - Gateshead, GB - Gloucester, GB - Lincoln, GB - London, GB - Newcastle, GB - Southampton Contract Type: Permanent Hybrid Working: Onsite Seniority level Entry level Employment type Full‑time Job function Other Industries: Defense and Space Manufacturing, Aviation and Aerospace Component Manufacturing, and Computer and Network Security #J-18808-Ljbffr