Residential Services Officer

We’re privileged to work with some amazing people here at Upton Grey Close, our residential service for adults with learning disabilities and additional needs. As a Residential Services Support Officer, you’ll provide personalised support, helping individuals take part in a variety of meaningful activities during their stay. We aim to make our short stay breaks feel like a holiday, offering fulfilling experiences both in the community and within our safe, comfortable environment. Our service is based in a spacious, modern building and you'll receive comprehensive induction and training, so you become a confident and valued member of our friendly and supportive team. What you’ll do: Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs. Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User. Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page. What we’re looking for: An understanding of the needs of the client group and have experience working with them to achieve independence. Able to demonstrate the core values of patience, empathy and compassion. A team player with strong collaborative skills. Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues. Sound IT skills and able to accurately record information. Due to the remit of this role to provide services/personal care to vulnerable women, and hence the sensitive nature of the work, only female applicants can be considered for this post, in accordance with the provisions of the Occupational Requirement (Equality Act 2010, Schedule 9, Part 1, Paragraph 1). Why join us? Comprehensive induction programme with all necessary training. Great satisfaction from supporting people to get the most out of their stay. Commitment to personal development, including support for QCF training. Preparation for future senior-level opportunities. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. As this is a 24/7 service, you’ll be required to work a shift pattern to respond to the demands of the service. This may include working weekends and a variety of shifts including early, late, sleep‑in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant. Applicants can expect to hear from us within two weeks of the advertised closing date. #J-18808-Ljbffr