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Reservations & Sales Manager

3 weeks ago

London, Greater London, United Kingdom Cycas Hospitality Full time

Reservations & Sales Manager

All the perks you deserve:

Exclusive Discounts & Perks – Special rates at Marriot & Cycas Hotels, and access to a benefits platform with discounts on shopping, gym memberships, holidays.

Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.

Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.

We are seeking a dynamic and results-driven Sales & Reservations Manager to lead our efforts in driving new business, growing client relationships, and managing all aspects of room reservations. This dual-role is pivotal in ensuring we not only meet but exceed revenue and occupancy targets, while delivering outstanding customer service and operational efficiency.

The ideal candidate will bring a strong background in proactive sales, customer service, and reservations management, with the ability to balance strategic thinking and day-to-day execution.

Main responsibilities: Sales & Business Development

  1. Proactively research and develop new business opportunities in room sales, and group bookings.
  2. Build and maintain relationships with key clients, conference bookers, corporate accounts, and local businesses.
  3. Collaborate with the Revenue and Marketing teams to develop strategic account and sales plans.
  4. Identify and capitalize on local business opportunities, competitor activity, and market trends.
  5. Plan and execute sales campaigns, familiarisation trips, business park drops, and client presentations to drive awareness and bookings.
  6. Represent the hotel at sales and networking events and liaise with local chambers and associations.
  7. Provide insights and benchmarking data on competitors to refine sales and pricing strategies.

Reservations & Revenue Management

  1. Manage the Reservations Team to ensure consistent, high-quality customer service and accurate booking processes.
  2. Maximize conversion of enquiries and incoming reservations using effective chase systems and sales techniques.
  3. Maintain inventory integrity across all booking systems, performing regular audits (e.g., 3/7/30/60-day checks).
  4. Support the Revenue Manager in implementing rate strategies, yield management, and overbooking controls.
  5. Ensure the delivery of accurate billing, adherence to credit policies, and post-stay communications.
  6. Monitor and improve performance through system audits, KPI tracking, and guest feedback analysis.

Team Leadership & Communication

  1. Lead, motivate, and develop the Reservations Team through structured training, coaching, and performance reviews.
  2. Foster a collaborative and customer-focused environment across departments.
  3. Set clear objectives aligned with the hotel's business plan and provide ongoing feedback and development.
  4. Ensure open communication through regular briefings and team meetings.

This is not an exhaustive list of responsibilities; please refer to the job description during application.

Knowledge of Oracle Opera 5 and Microsoft 365 are required skills for this position.

This Job is open to any employee of the Hotel; please ensure you discuss with your Head of Department if you wish to apply.

Please send your application to:

About Cycas Hospitality

Cycas Hospitality manages Four Points Flex by Sheraton Shoreditch East, under franchise agreement from Marriot's Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focused on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe's best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

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