Aftersales Manager

Aftersales Manager Application Deadline: 11 December 2025 Department: Car Service Employment Type: Full Time Location: Crawley, West Sussex Compensation: £72,000 - £90,000 / year Description Package: £72,000 with an uncapped OTE of £90,000 and company car Hours: Monday – Friday, 0830 – 1800 Are you a results-driven Aftersales professional with a history of transforming performance? We’re looking for an experienced Aftersales Manager who can deliver exceptional financial growth, elevate customer satisfaction, and inspire a passionate team to reach their full potential. About the Role You’ll lead our Aftersales function—Service, Workshop, and Parts—introducing structured processes and best practices to drive efficiency and profitability. You’ll take a hands‑on approach to mentoring and supporting a committed team, helping them grow their skills and confidence while fostering a culture of excellence and continuous improvement. What We’re Looking For Proven Success: A strong track record of growing Aftersales revenue and improving customer satisfaction scores. Leadership & Development: Ability to coach, motivate, and build capability within a developing team. Commercial Acumen: Skilled in managing budgets, KPIs, and driving profitability. Customer Focus: Passionate about delivering a premium experience at every touchpoint. Industry Expertise: Senior-level Aftersales experience in automotive retail (BMW experience desirable), with deep knowledge of workshop operations, parts management, and warranty processes. Key Responsibilities: Lead and develop the Aftersales team to achieve outstanding results. Implement structured processes to improve efficiency and consistency. Drive customer satisfaction and loyalty through exceptional service. Analyse KPIs and financial performance to maximise profitability. Foster a culture of accountability, teamwork, and continuous improvement. About You: Senior-level Aftersales experience within automotive retail (premium experience desirable). Strong knowledge of workshop operations, service processes, parts management, and warranty administration. Commercially astute with proven ability to manage budgets and KPIs. Inspirational leader with excellent communication and organisational skills. Customer-focused, proactive, and committed to continuous improvement. Why Join Us? At Vines Group, we’re passionate about inspiring our people and delighting our customers. As our Aftersales Manager, you’ll join a supportive, ambitious organisation that invests in your development while giving you the freedom to lead with confidence. Core benefits include: 24 days’ annual leave (increasing to 29 with service) plus you get your birthday off Private Medical & Health Cash Plan Pension Scheme & Life Assurance Holiday Buy & Sell Scheme Tech & Travel Purchase Scheme Staff Vehicle Scheme (cars, bikes, EV options) Cycle2Work programme Enhanced Parental Leave Job Shadowing Programme across the business Apply Now If you’re an accomplished automotive Aftersales leader with the ambition, drive, and passion to take Vines of Gatwick to the next level, we want to hear from you. #J-18808-Ljbffr