URBN Loss Prevention Advisor

About UsURBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.Role SummaryUrban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join usThe role of a Loss Prevention Advisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers.What You'll Be DoingIdentifying any type of loss to the business by;Deterring through excellent customer serviceApprehending shoplifters in accordance with the company policyHelping the business to understand and detect fraudDetecting internal crimeDetecting process errorsEnsure all cases are managed effectively by;Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines.Attending court on behalf of the company if requiredEnsuing all reports conform with data protection regulationsActing as a point of contact for law enforcement authorities where requiredDeliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses.Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency.Where process changes are approved, support with implementation, embedding and follow up.Support store teams with emergency response and procedures and escalate where necessary.Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams.Ensure every new member of the store team receives a Loss Prevention induction.Record training delivered and attendees.Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partnersEnsure all Physical Security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner.Communicate and collaborate with contractor guard servicesLiaise with and support other URBN Europe stores across all brands to share best practice and identify common issues.Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate.Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs.This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks.What You'll NeedDedication to Excellence.Self-Motivated.Build relationships and be a trusted Partner to the business.Excellent communication skills and the ability to influence and offer training to colleagues at all levels.Fluency in English, verbal and written.Analytical & data driven mindset.Understand how to carry out surveillance without interfering with customers in store experiences.Understand security procedures and practices.Experience with handling sensitive and/or confidential data in a professional capacity.Ability to work independently and manage time effectively.Possess a good working knowledge of relevant local legislationUnderstand modern Loss Prevention techniquesThe PerksWork-life balance:Flexible start and finish timesBring your dog to work Wellbeing:Employees Assistance program to support with mental, physical and financial healthFully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym membershipsPrivate Medical InsuranceEmployee Discount:Up to 40% off at all URBN BrandsCommunity:One paid day to either volunteer or fundraise for a charity of your choiceTravel:Cycle to work scheme, season ticket loanContinued Development:We offer structured support within the business alongside continued learning and development #URBNEqual Opportunity StatementURBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs. #J-18808-Ljbffr