Brand Ambassador

Brand Ambassador – Bristol (FTC) Tapestry is hiring a part‑time (16 hours per week) 12‑month fixed‑term contract Brand Ambassador for John Lewis & Partners Cribbs Causeway in Bristol. You will report to the Senior Regional Brand Ambassador for Northern Europe and work with local store teams to drive brand growth and development. Primary Purpose Brand Ambassadors bring Tapestry’s iconic Coach and Kate Spade New York brands to life in department stores by embodying our values, driving key business priorities, and delivering exceptional customer experiences. Responsibilities Customer Service Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards. Proactively develop clienteling strategies and in‑store event ideas, supporting and co‑hosting activations that drive engagement and sales. Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities. Attend brand events to deepen market knowledge and align with key business priorities. Sales Track and analyse store performance against targets, presenting actionable plans to the Senior Regional Brand Ambassador when needed, and regularly monitor trade results to ensure alignment with expectations. Build strong relationships with department store management to boost brand visibility and customer loyalty, acting as the key liaison for implementing business initiatives. Identify growth opportunities by observing in‑store activity, including new activations, local events, and omni‑channel engagement strategies. Visual Merchandising Execute visual merchandising (VM) directives, ensuring new season collections are prominently displayed and aligned with delivery schedules. Apply VM guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation. Cultivate a strong working relationship with the Regional VM Manager, regularly sharing visual updates and seeking feedback to enhance VM skills and execution. Operations Manage product deliveries and replenishment, ensuring back‑of‑house areas are clean, organised, and well‑maintained. Escalate any operational concerns to the Senior Regional Brand Ambassador as needed. Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team. Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience. Qualifications Minimum of two years’ experience in a retail environment, with a proven track record of delivering results. Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays. Familiarity with department store operations, including customer service, merchandising, and sales strategies. Strong communication, organisational, and analytical skills. Knowledge of current industry trends and the ability to apply insights to enhance business outcomes. Self‑motivated and proactive approach to business development. Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals. What Tapestry Can Offer You 28 days holiday Multi‑brand discount up to 50% off Coach & Kate Spade New York Health Cash Plan Free 24/7 support for family building, fertility and menopause with Maven Employee Assistance Program Employer Pension Contribution Gym and fitness products discount 1 Paid Volunteering Day per year and opportunities to volunteer with global projects Learning & development and career progression opportunities Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council Our Competencies for All Employees Courage: Provides direct, complete, and actionable feedback to others and faces up to people problems quickly and directly. Creativity: Generates unique ideas and connects unrelated concepts effectively in brainstorming settings. Customer Focus: Dedication to meeting expectations of internal and external customers. Dealing with Ambiguity: Handles change, makes decisions without full information, and remains calm. Drive for Results: Consistently exceeds goals and pushes others to achieve results. Interpersonal Savvy: Builds constructive relationships and diffuses tense situations with diplomacy. Learning on the Fly: Quickly learns new problems, experiments, and improves through analysis. Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/. #J-18808-Ljbffr