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    Bournemouth, United Kingdom EF Education First Gruppe Full time

    OverviewEF Bournemouth International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay community.In this role, you’ll be connecting with local families, often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive, and...

Homestay Coordinator

3 weeks ago


Bournemouth, United Kingdom EF Education First Gruppe Full time

EF Bournemouth International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay community.In this role, you’ll be connecting with local families, often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive, and culturally enriching experiences that benefit both students and host families.Full-timeMonday – FridayASAP StartIf you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.ResponsibilitiesProactively contact prospective host families by phone to introduce EF, build relationships, and encourage them to join our homestay networkPreparing written information to be given to prospective and current homestay providersWorking with our homestay providers to find suitable accommodation for our language students while they study with us in the UKProcessing & maintaining homestay accommodation records using the EF’s own accommodation databaseProviding pre-departure accommodation information to providers about arriving studentsAttend local events or organize info sessions at community centres to present the benefits of hosting international studentsVisit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluationsRespond quickly to host-student mismatch situations and help arrange emergency placements when neededReporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing studentsSupport students and providers with move and transfer requests when necessaryStrive to improve the quality of our homestay provisionRequirementsGiven the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken isessentialFamiliar with Microsoft Office and CRMs (desirable)Highly motivated, energetic, positiveCustomer service orientated, friendly & approachable mannerAble to remain calm under pressure & to diffuse potentially difficult situationsSensitive to needs of international students living away from homeExcellent communicator with students, colleagues, and external clientsAttention to detail, organised & thoroughAll offers are subject to a clear enhanced DBS checkand two referencesLegally able to work in the UK at commencement of employmentWhy you will love working with EFWork in a truly international environmentAmbition is nurtured and fast-tracked career enhancement opportunities are providedStaff are encouraged to innovate, take ownership of their ideas and bring them to fruitionEF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1Want to learn more about life at EF? Follow us on social. #J-18808-Ljbffr