Helpdesk Coordinator

Helpdesk Coordinator

Sidcup

£34,000 - £36,000 + Training + Progression + Growing Business + IMMEDIATE START

Fantastic opportunity for a Helpdesk Coordinator to join a rapidly expanding FM provider and become the central point of communication between clients, engineers and management. Perfect for someone who thrives in a fast-paced environment, enjoys problem solving and takes pride in delivering first-class service. You'll handle incoming enquiries, schedule engineers, prepare quotes, and ensure work is completed smoothly and efficiently. If you want a role with variety, responsibility and the chance to progress, this is a great opportunity to step into an essential position within a growing team.

This award-winning commercial maintenance business continues to grow year-on-year through reputation, repeat business and exceptional service levels. With long-term contracts secured and continued investment into their operations, they now require a Helpdesk Coordinator to support increasing demand. Joining a friendly, driven and supportive office team, you'll benefit from ongoing training, genuine career development opportunities, and the chance to grow into senior helpdesk, scheduling or office management roles as the business expands.

Your Role as a Helpdesk Coordinator will include:
* Acting as the main point of contact for clients and engineers
* Handling incoming calls, emails and job requests
* Scheduling engineers and managing diaries efficiently
* Preparing quotes and updating job status through the CRM system

The successful Helpdesk Coordinator will need:
* Experience in a helpdesk, scheduling, coordination or FM admin role
* Strong communication skills and ability to manage multiple tasks
* Confident using CRM systems, emails and basic computer software
* Highly organised, proactive and able to work in a busy office environment

Please apply or call Tommy Reynolds for immediate consideration.

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This vacancy is being advertised by Accelerated People Management Ltd. The services of Accelerated People Management Ltd are that of an Employment Agency.

Accelerated People Management Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed