Community Support Representative
1 week ago
Role Summary We’re looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you’ll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and professional experience. This role is ideal for a student, recent graduate, or customer support freelancer who enjoys engaging with people, solving problems, and building strong relationships in a fast-paced, dynamic environment. This position offers flexible hours, primarily working Friday to Sunday, to deliver essential weekend coverage and ensuring our members receive timely and thoughtful responses. You may also provide additional cover during peak periods, helping to maintain seamless support and consistent service standards. Key Responsibilities Respond promptly and professionally to member and customer enquiries received via email and website. Handle subscription, billing, retention, and cancellation requests with care, aiming to retain and win back customers wherever possible. Provide accurate and empathetic responses that reflect GB News’ tone and values. Support membership engagement efforts, sharing updates or offers where appropriate to strengthen customer relationships. Escalate complex or technical issues to the appropriate internal teams. Keep accurate records of interactions and ensure follow-ups are completed promptly. Gather feedback and report recurring themes or issues to the Membership team. Work collaboratively with the wider team to improve customer experience and retention strategies. Skills and qualifications Strong written communication skills and excellent attention to detail. Friendly, empathetic, and professional manner when dealing with customers. Comfortable working independently, particularly over weekends. Organised and able to manage multiple queries efficiently. Ability to learn new systems and processes quickly.. The Ideal Candidate You are approachable, articulate, and customer-focused. The kind of person who enjoys helping people and finding solutions. You are confident in handling sensitive topics like cancellations and retention and understand how good service builds long-term loyalty. You’ll thrive in a role where responsiveness and reliability make a real difference. #J-18808-Ljbffr
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Field Sales Representatives Community Fibre
2 weeks ago
City Of London, United Kingdom Community Fibre Limited Full timeHi there! Thanks for stopping by our job ad.This isn’t your typical door-to-door role. Our people’s success speaks for itself.100% of agents who hit target in Juneearnt average commission over £2.5k.50% of agents who hit target in June earnt average commission over £4k.25% of agents who hit target in June earnt average commission over £5.5k.Basic...
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Community Support Representative
2 weeks ago
London, Greater London, United Kingdom GB News Full time £24,000 - £28,000 per yearRole Summary:We're looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you'll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and professional...
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City Of London, United Kingdom Vantor Full timeTechnical and Customer Support Representative Join to apply for the Technical and Customer Support Representative role at Vantor Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and...
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Community Support Representative
1 week ago
Greater London, United Kingdom GB News Full timeCommunity Support Representative (Freelance) GB News Greater London, England, United Kingdom We’re looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you’ll handle customer queries, manage subscriptions, process retention and...
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Junior Support Representative
2 weeks ago
City Of London, United Kingdom HqO Full timeJunior Support Representative (London, UK) Join to apply for the Junior Support Representative (London, UK) role at HqO About HqO HqO is connecting real estate to people with an asset‑agnostic, cross‑property suite of powerful applications and services that foster best‑in‑class, dynamic end‑user experiences. HqO’s REX (Real Estate Experience)...
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Community Support Representative
6 days ago
Greater London, United Kingdom GB News Full timeJob DescriptionRole Summary:We’re looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you’ll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and...
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Community Support Representative
1 week ago
London, United Kingdom GB News Full timeRole Summary: We're looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you'll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and professional...
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Community Support Representative
1 week ago
London, United Kingdom GB News Full timeRole Summary: We're looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you'll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and professional...
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Community Support Representative
1 week ago
London, United Kingdom GB News Full timeRole Summary: We’re looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you’ll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and professional...
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Community Support Representative
6 days ago
London, United Kingdom GB News Full timeRole Summary: We’re looking for a reliable, proactive, and friendly Freelance Community Support Representative to assist our growing community of members and viewers. As the first point of contact, you’ll handle customer queries, manage subscriptions, process retention and cancellation requests, and deliver a consistently positive and professional...
