Account Manager

4 days ago

Dartford, United Kingdom HSL compliance Full time

We are looking for an organised, proactive and relationship-driven Account Manager to join our growing team. In this role, you'll oversee a portfolio of customer contracts, ensuring outstanding service delivery, compliance and commercial performance. Whether it's supporting your operational team, strengthening client relationships, or ensuring contracts run seamlessly, you'll play a key part in delivering the high standards we're known for. If you're motivated, confident working with customers and enjoy balancing operational and commercial responsibilities, this could be the perfect next step in your career. Responsibilities Act as the main point of contact for all customers within your portfolio. Oversee daily contract delivery, ensuring KPIs, compliance standards and service levels are consistently met. Build strong client relationships through regular meetings, reviews, and proactive support. Produce accurate monthly financial reports, forecasts and contract performance updates. Identify opportunities for contract renewal, uplift, and service improvements. Ensure all work follows required RAMS, compliance standards and ACoP L8 guidelines. Work closely with Account Supervisors, engineers, and subcontractors to deliver high-quality service. Support, coach, and develop Account Supervisors, including performance and resource management. Manage workforce planning, investigations, and recruitment within your operational team. Experience & Qualifications Experience in contract delivery, service management or a similar customer‑facing operational role. Strong understanding of compliance, risk assessments and safe working practices (ACoP L8 knowledge is beneficial but not essential). Confident communicator with excellent customer service and relationship‑building skills. Good analytical skills with the ability to review data, manage costs and produce accurate reports. Strong organisational abilities and an eye for detail. Experience supporting or managing teams is advantageous. Proficiency with digital reporting and operational systems. Qualifications GCSE (or equivalent) in English and Maths - Grade C/4 or above. Additional Health & Safety or Legionella-related training is beneficial. Requirements Full UK Driving Licence Ability to travel to customer sites Enhanced DBS check Benefits Pension scheme Paid annual leave - 25 days holiday plus bank holidays. Company Sick Pay Scheme Wellbeing & Employee Assistance (EAP) – via our "KinHub" platform supporting mental health, financial wellbeing, and more. Reward Gateway – exclusive employee discounts with hundreds of retailers. Free eye test – every 2 years to support your health. On-site parking – where available, for ease of commuting. Training & Professional Development – access to accredited training (e.g., City & Guilds, IOSH) via HSL Compliance. Inclusive Culture – HSL promotes equal opportunity and values diversity in team members. #J-18808-Ljbffr

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