Print Production Field Service Engineer

2 weeks ago

Luton, United Kingdom Taylor Higson Full time

Field Service Engineer - Production Print -Luton Industry competitive salary up to £40,000 package including 10% bonus, company car/allowance, private health, life assurance, and more. Home based with UK coverage. We’re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer to join their service team. In this role, you will be responsible for the installation, maintenance, and repair of the companies catalogue of print‑on‑demand equipment, primarily toner‑based presses, ensuring optimal performance and customer satisfaction. You will manage service agents and act as a point of escalation within the department. Extensive travel is required, covering the South of England and occasionally further afield based on workload. Role Install, maintain, and repair a range of equipment, primarily toner‑based production print equipment Act as a general point of escalation within the department Diagnose and troubleshoot technical issues, providing timely and effective solutions Monitor remote reporting software, pre‑empting breakdowns and arranging maintenance proactively Provide on‑site technical support and training to customers Maintain accurate records of service activities, including job reports and inventory management Collaborate with the technical support service agents and other team members to resolve complex issues Stay updated with the latest technological advancements and product updates Person Proven experience as a Field Service Engineer or similar within the digital printing industry, with experience of toner‑based equipment such as Xerox Iridesse/Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series, or similar HNC in Mechanics or Electrical Engineering, or experience based equivalent Strong technical and electro‑mechanical fault‑finding skills Excellent problem‑solving abilities and attention to detail Outstanding customer service skills and effective communication Ability to work independently and manage a flexible schedule Valid driving licence and willingness to travel Salary & Benefits Industry competitive salary plus package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more. This role is an urgent hire; please get in touch for immediate consideration. #J-18808-Ljbffr

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