NHS 111 Health Advisor Full Time

1 week ago


Winchester, United Kingdom Woodworker's Journal Magazine Full time

NHS 111 Health Advisor Full Time – OtterbourneJoin a fast‑paced, dynamic service where every day brings a new challenge and an opportunity to make a real difference.Job SummaryRespond to a wide variety of calls, handling emotional resilience and managing pressures that come with supporting people in stressful situations.ResponsibilitiesSupport someone experiencing a mental health crisis.Reassure a parent whose child has had a minor head injury.Assist someone with a sore throat or toothache.Respond calmly and effectively to someone having a stroke or heart attack.Use NHS Pathways and clinical assessment tools to provide best possible care.Essential Qualifications and ExperienceGood all‑round education (2 GCSEs at grade 4 or above including English) or equivalent.Experience in a customer/patient services environment.Experience using a computerised system and telephone communication.Minimum age 18 years.DesirableNHS Pathways trained.NVQ 2/3 Customer Services or equivalent.Experience in a call centre environment.Knowledge of first aid or anatomy.Salary and Hours£24,937 – £26,598 per annum.Full‑time permanent contract.Full‑time hours on rota basis.BenefitsCompetitive hourly rate (£12.75 per hour) and unsocial allowances up to £17.26 per hour.Sunday and public holiday pay plus 69% overtime pay.27 days holiday plus bank holidays rising to 33 days (pro‑rata for part‑time).Free car parking.Employee assistance programme.Access to NHS pension scheme and many discounts.Equal OpportunitiesWe are an equal opportunities employer and encourage applications from all backgrounds.Job DetailsReference: 195-25-HASHFT-RENLocation: Otter, SO21 2RU, Southern House, Sparrowgrove.Date posted: 01 December 2025Band: 3 #J-18808-Ljbffr


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