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Veterinary Receptionist- Part Time

2 weeks ago

Whetstone, United Kingdom Cinque Ports Vets Full time

Receptionist Salary: £12.33 per hour Location: Park Vet Group, Whetstone Job Type: Permanent Hours: 23 hours per week Shift Pattern: Monday 2‑7pm Tuesday 2‑7pm Wednesday 8‑1pm Friday 2‑7pm Every other Sunday 8‑2pm (at Glenfield) Bank holidays worked on a rota We are currently seeking a new receptionist to join our fantastic team here at Park Vet Group We would like to hear from candidates who are friendly, customer‑focused and confident working in a busy environment. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service. Roles and Responsibilities: Welcoming and registering new customers. Booking in customers and making sure they receive gold standard care. Answering the telephone and dealing with a range of customer queries. Managing customer expectations regarding wait time. Administration duties e.g. scanning paperwork, filling in forms etc. Taking payments. Promoting offers and services. Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Experience required: A minimum of 12 months’ experience dealing with customers in a customer facing role. Reception or Client Care experience. Cash handling and till operation. IT skills – confident in the use of Word, Excel and Outlook as a minimum. Knowledge of client‑based computer system and using a multiple line software‑based telephone system. English and Maths GCSE and good general education. Any form of client care/ Veterinary receptionist qualification. Benefits: 5 weeks holiday plus bank holidays and Birthday Leave. Career progression opportunities. Staff discount schemes. Life Assurance. Enhanced sickness pay. Enhanced equal family leave. Employer contribution pension scheme. Wellness program including. Employee assistance program. Eyecare voucher scheme. Free annual Flu jab. Cycle to work scheme. Recruitment referral reward scheme. About Us: Established for over 100 years, we offer primary care services for small animals across the county of Leicestershire. Amongst our many primary care services we also have a referral centre and dedicated 24‑hour emergency service that is open twenty‑four seven. All our practices are RCVS accredited meaning we continuously aim to provide a high‑quality service for our patients giving them a long and happy life. #J-18808-Ljbffr