Customer Service Advisor
2 weeks ago
Customer Service Advisor – Dudley Metropolitan Borough CouncilCustomer Services Advisors provide contact centre service delivery and comprehensive information and guidance on council services.LocationVariable locations around the Dudley Borough, covering different sites.Hours & SalaryFull‑time, 37 hrs per week. Shifts set according to business need from Monday to Friday; core hours are 08:30 to 17:15.Salary: Grade 5 – £26,403.00 – £28,142.00.ResponsibilitiesInterview customers over the telephone, in person or electronically; determine eligibility and establish customer needs.Clarify details and research issues to provide accurate solutions.Calculate benefit entitlements and make complex payment arrangements.Take payments and raise service requests.Operate multiple computer systems with strong IT literacy.Learn and keep up to date with regular service, legislative, policy and procedural updates.Adapt to change and respond quickly to business needs.Qualifications & SkillsExcellent numerical and communication skills.Confidence and ability to switch between tasks and skill sets.Strong IT literacy and ability to operate multi‑system environments.Calm, accurate, and capable of working under pressure.Enthusiastic about providing high standards of customer service to a diverse community.Flexibility and willingness to learn.Diversity & EqualityDudley MBC is committed to diversity and inclusion and will anonymise personal data during the application process. All applicants must be able to provide documentation proving their right to work in the UK.We do not currently offer sponsorship for candidates without the Right to Work in the UK.Workplace AttendanceWorking in the office 3+ days a week (pro‑rata) or onsite full time.ApplicationTo apply, click on the online application link. For further information, contact Liam Massey or Emma Skitt via email at liam.massey@dudley.gov.uk or emma.skitt@dudley.gov.uk.If you require support completing an online or paper application or interview techniques, contact Dudley Adult and Community Learning at 01384 818 143 or acl@dudley.gov.uk.If you have a disability and require assistance in making an application, contact the HR Resourcing Team at HR.Resourcing@dudley.gov.uk. #J-18808-Ljbffr
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Customer Service Advisor
6 days ago
Dudley, United Kingdom Pertemps Black Country Perms Full time**Customer Service Advisor - Contact Centre Location: Halesowen **Salary**: £21k** A superb opportunity has arisen for an experienced Customer Services Advisor to join a growing insurance company based in Halesowen. The purpose of the role is to provide a professional first point of contact for customers, colleagues, and external business partners with the...
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Customer Service Advisor
4 days ago
Dudley, United Kingdom BMR Solutions Ltd Full timeCustomer Service Advisor Dudley £20,000 + Annual Bonus + Holidays + Bank Holidays + Pension + Training and Development Opportunities + Progression Opportunities + Company Perks 37.5 Hours Per Week. Monday to Friday. Customer Service Advisor required for a well established manufacturer who are growing and unrivalled in their sector. They boast a great...
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Customer Service Advisor
6 days ago
Dudley, United Kingdom Towergate Insurance Brokers Full time**Hours** **36.25 hours per week Monday to Saturday** **Outline** Footman James requires enthusiastic, confident and well-spoken people to join our team of advisors promoting the high standards of service ensuring we are the experts within niche market. **Responsibilities**: - Outbound / Inbound calling to promote the products and services - Positively...
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Customer Service Advisor
1 week ago
Dudley, Dudley, United Kingdom apetito Full time £24,000 - £30,000 per yearOverviewThis role is working 22.5 hours per week, Monday, Friday and Saturday.The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.The defining characteristics of our Customer Services Advisors are...
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Customer Service Advisor
1 week ago
Dudley, United Kingdom The Ardonagh Group Full timeWork in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday to Friday, **just 37.5 hours a week!** We are also required to work 1 in 3 Saturday...
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Business Customer Service Advisor
2 weeks ago
Dudley, United Kingdom Centrica Full timeWe are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is **#MoreThanACareer** - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...
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Sales and Customer Service Advisor
2 weeks ago
Dudley, United Kingdom Pipe Dream Fittings Full timeSales and Customer Service Advisor Internal office based Sales and Customer Service Executive position selling a range of products across our Fittings and Furniture departments. This could include multi-metal (Stainless steel, mild steel, galvanised, copper, brass) products such as: pipes, fittings, flanges, key clamp, shelving units, bed frames, desks,...
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Customer Service Advisor/internal Sales
2 weeks ago
Dudley, United Kingdom Antifriction Components Ltd Full timeWe are looking for an excellent customer service advisor to work within our sales team based in Dudley, DY2. We are one of the largest providers of critical machine parts in the UK and our staff are key to our success. You will provide administrative and customer service support to the team, taking telephone calls, dealing with customer orders and using...
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Customer Service Advisor/internal Sales
2 weeks ago
Dudley, United Kingdom Antifriction Components Ltd Full timeWe are looking for an excellent customer service advisor to work within our sales team based in Dudley, DY2. We are one of the largest providers of critical machine parts in the UK and our staff are key to our success. You will provide administrative and customer service support to the team, taking telephone calls, dealing with customer orders and using...
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Customer Service Advisor/internal Sales
6 days ago
Dudley, United Kingdom Antifriction Components Ltd Full timeWe are looking for an excellent customer service advisor to work within our sales team based in Dudley, DY2. We are one of the largest providers of critical machine parts in the UK and our staff are key to our success. You will provide administrative and customer service support to the team, taking telephone calls, dealing with customer orders and using...