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Senior Concierge
2 weeks ago
As a Senior Concierge, you are part of the Concierge team, ensuring the delivery of an exceptional guest experience. Responsibilities & Qualifications Enhance smooth daily operations and deliver proactive, personalised guest service. Inspire and guide the Concierge team to create lovely guest experiences offering warm, authentic service across arrivals, luggage handling, and the full guest journey. Fulfil guest requests with confidence, connecting with services and experiences that elevate and enhance each stay. Provide a culture of genuine hospitality, where exceptional service, a sense of welcome, and guest‑first thinking is part of everything we do. Experience in Senior Concierge roles within luxury hotels. Member of the Golden Keys is preferred but not essential. Effective knowledge of Concierge procedures and guest request fulfilment. A passion for sustainability, luxury hospitality and guest satisfaction. Celebrating our second anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre. At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are now seeking an exceptional Senior Concierge to work with our talented team in delivering unparalleled guest experiences. Full‑time onsite role: 40 hours per week, with a flexible rota including weekends. Benefits Complimentary gym and health club access at our sister hotel. Cycle to work scheme. Dedicated employee assistance program through Health Assured. Wagestream financial wellbeing program. Complimentary overnight stay at one of our hotels to celebrate your work anniversary. An extra day off on your birthday. #J-18808-Ljbffr
