Account Manager II

OverviewMixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.Over 9,000 paid customers, including Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.About the Account Management TeamThe Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team focuses on retaining and growing this book of business, through onboarding, maximizing value from Mixpanel, driving adoption, and uncovering growth opportunities. The AM team collaborates with Customer Success and fosters a community of practice, sharing knowledge while meeting individual targets and supporting team success.About the RoleAs UK Account Manager II, you will partner closely with Mixpanel's customers in the UK, leading to long-term customer success and increased revenue under your management. Account Managers have a strong understanding of our product capabilities and continuously uncover areas of value for customers.ResponsibilitiesOwn and maintain relationships with director and executive-level economic buyers by aligning their objectives with Mixpanel’s value.Build and maintain a long-term account plan and strategy focused on product adoption, business value, and growth opportunities across a book of 40-75 accounts valued at $1M-$2.5M.Maintain accurate Salesforce records related to Renewal, Upsell, and Churn, and deliver weekly revenue forecasts.Act as a data and analytics thought leader and partner to accounts through use cases and business impact.Host analytics workshops, brainstorms, and product trainings to drive adoption.Own account health, guiding customers through implementation, addressing adoption challenges, and supporting analytics strategy.Inform customers of new product releases, betas, and upcoming features.Collect and consolidate customer product feedback and champion needs with Engineering and Product teams.Collaborate cross-functionally with teams such as Customer Success, Sales Engineering, Professional Services, Product, Marketing, and Legal.Understand Mixpanel’s competitors and partners to guide customers on Mixpanel’s place in the analytics market.We\'re Looking For Someone Who Has3+ years of related experience in full-cycle SaaS post-sales customer management (Account Manager or related) with a track record managing a multi-account book.Experience managing a book of business in the $1M-$2.5M range.Ability to build credibility with technical end-users in Engineering, Product, and Design by showcasing product and industry knowledge.Effective communication and collaboration; strong interpersonal skills and teamwork.Adaptability and resilience; ability to move quickly and drive continuous improvement.Strong work ethic, curiosity, and drive to excel.Interest in the product analytics space.Bonus Points ForFluency in multiple languages.Experience managing relationships with high-growth tech companies.Experience with Mixpanel or other analytics tools.Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect).Benefits and PerksComprehensive Medical, Vision, and Dental CareGenerous Vacation Policy & Additional Company HolidaysEnhanced Parental LeaveAdditional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday BreakMixpanel is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.Culture ValuesMake Bold Bets: We choose courageous action over comfortable progress.Innovate with Insight: We tackle decisions with rigor and judgment—combining data, experience, and collective wisdom to drive powerful outcomes.One Team: We collaborate across boundaries to achieve greater impact.Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.Champion the Customer: We deeply understand customer needs, ensuring their success is our north star.Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.Why choose Mixpanel?We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors. Mixpanel’s event-based data analytics platform offers a powerful yet simple solution for understanding user behavior and tracking company success metrics. Our teams continuously tackle challenges tied to scaling, reliability, design, and service, helping the world’s most innovative companies learn from their data to make better decisions.Mixpanel is an equal opportunity employer. We value diversity and invite applicants from all backgrounds. We do not discriminate on the basis of protected characteristics. We also comply with applicable laws regarding background checks and privacy.Apply for this jobTo apply, please visit Mixpanel’s careers site. #J-18808-Ljbffr