Customer Success Engineer

4 days ago

Vale of White Horse, United Kingdom Quantum Detectors Ltd. Full time

Harwell Campus, Oxfordshire | £30,000–£45,000 | Up to 50% international travelQuantum Detectors designs and delivers advanced detector technology used in X-ray and Electron Microscopy applications at the world’s leading research facilities. Our products help scientists push the boundaries of what’s possible, from materials science to medicine to next‑gen energy research.We’re looking for a curious, hands‑on Customer Success Engineer who loves solving problems, enjoys working closely with people, and is excited by a role with significant international travel. If you’re energised by technical challenges and human connection, you’ll thrive here.Join a friendly, science‑driven team helping world‑leading research facilities get the best out of cutting‑edge detector technology. If you love hands‑on technical work, solving problems, meeting people, and travelling the world then this is the role for you.What you’ll doInstall, commission, and acceptance‑test detector systems (on‑site and remote)Deliver training to users after installationTroubleshoot hardware and software issuesOwn customer support cases from first contact to resolutionEscalate complex issues to engineering teamsMaintain clear documentation and service recordsSpot recurring issues and work with teams to improve reliabilityTravel internationally to research facilities (up to 50%)What we’re looking forHands‑on experience in technical support, service, or maintenanceConfident with oscilloscopes, test equipment, Windows & LinuxStrong communicator who enjoys working with customersProactive, detail‑focused problem solverBonus: experience with scientific instrumentation, programming, or radiation safetyWhat we offer30 days holiday + public holidaysEnhanced pension35‑hour weekTraining across installation, applications, and system integrationIf you want hands‑on engineering, global travel, and the chance to support scientific discovery — we’d love to hear from you.Contract typePermanentHours35 hours per week£30,000 – £45,000 per year30 days holiday plus bank holidays, enhanced pension, modern facilities including a gym at Harwell Campus #J-18808-Ljbffr

  • Hands-On Customer Success Engineer

    4 days ago

    Vale of White Horse, United Kingdom Quantum Detectors Ltd. Full time

    A pioneering technology firm in the Vale of White Horse is seeking a Customer Success Engineer to install and support cutting-edge detector systems. This hands-on role requires technical expertise and strong communication skills, with responsibilities including troubleshooting and training users. The position offers competitive salary, international travel...

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