Knowledge Author

Join to apply for the Knowledge Author (Transformation) role at Ayvens We are currently seeking two Knowledge Authors who will be responsible for creating, editing, and publishing high‑quality documentation based on information provided by subject matter experts (SMEs) and other knowledge holders. An exciting opportunity where you, as the successful applicant, will convert complex business processes, operational practices, customer insight and other critical knowledge into accessible, structured artefacts that will form part of the organization’s permanent knowledge base. Both roles will be offered for a fixed term of 18 months to support the integration programme. Responsibilities Document knowledge articles, workflows, SOPs, FAQs and other reference material as appropriate to the knowledge type Conduct structured interviews and workshops with SMEs and other knowledge holders. Translate technical or tacit knowledge into clear, concise, and usable documents. Follow templates, standards, and taxonomies established by the Knowledge Manager. Collaborate with Business Process Analysts to visualize processes (e.g. flowcharts). Ensure all documentation is reviewed, version controlled, and stored in the knowledge repository. Maintain documentation quality by adhering to writing guidelines and project standards. Support updating and refreshing content to ensure knowledge is always up to date for end users Skills, Experience & Background Demonstrable experience in technical writing, process documentation, or knowledge authoring. Experience working in large transformation, transition, or knowledge projects is advantageous. Strong technical writing and content creation skills. Proven ability to simplify and structure complex information. Skilled in tools such as Word, Visio, PowerPoint and SharePoint. Strong attention to detail and adherence to templates and standards. Effective collaboration and interviewing skills. Knowledge of financial services or fleet management is desirable. Degree or equivalent experience in Communications, Technical Writing, or related discipline. What We Can Offer Competitive basic salary Generous contributory pension scheme 25 days holiday, in addition to bank holidays Volunteering days to assist in charity work Sustainability Initiatives Holiday buy / sell (subject to conditions) Flexible working options available Generous Employee Referral Scheme (£1000) EV charging points, bike storage, car parking Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless What’s the worst that can happen? Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full‑service leasing, flexible subscription services, fleet management services and multi‑mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well‑positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology‑enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr