Parts Advisor 100 Woodlough Road, Dungannon Parts

2 weeks ago

Greater London, United Kingdom Hgvtraders Full time

Mercedes Benz Truck and Van Northern Ireland • 100 Woodlough Road, Dungannon, BT70 1AE, GB Experience: Experience using Kerridge/CDK Department: Parts Job Description Mercedes-Benz Parts Sales Advisor We are seeking an experienced Parts Advisor to join our expanding team in Dungannon. As a specialist franchise catering for Mercedes-Benz Truck, Van, Passenger Car, we are looking for an additional person to help ensure every vehicle has the parts it needs – when it needs them. Hours of work 42.5 hours per week. Monday to Friday, 08:30 – 17:30 or 09:00 – 18:00. Saturday overtime working will be on a rotational basis; 08:00 – 12:00 payable at 1.5 rate. Rate of pay – £13.15 per hour. Key Responsibilities Identify and source Mercedes-Benz vehicle parts, processing orders promptly and accurately. Provide professional and efficient customer service in person, over the phone, and via email. Advise customers on products, promotions, and available offers. Source unavailable items from alternative suppliers and arrange delivery. Upsell accessories and additional parts where appropriate. Check stock deliveries against delivery notes and report discrepancies. Efficiently process internal orders and transactions for our in‑house team. Support general duties within the Parts Department. Aptitude, Values & Work Ethic Positive attitude with a desire to learn and develop within the dealership. Genuine passion for vehicles and the Mercedes‑Benz brand. Minimum of one year’s experience working in a motor industry parts advisory role. IT proficient with the ability to use Microsoft Office and parts catalogue navigation. Strong communication skills across phone, email and face‑to‑face. Excellent accuracy and attention to detail. Team player with the ability to work independently. Commitment to delivering customer excellence. Desirable Experience using Kerridge/CDK or a similar dealer‑management system. Ongoing Mercedes‑Benz accredited training & development. Generous annual leave entitlement that increases with service. Employee activities & events to recognise going the extra mile. Birthday gift and long‑service awards. Employee Assistance Programme. How to Apply Please send an up‑to‑date CV to Gillian McCrudden at gmccrudden@mbtvni.co.uk, visit our careers website or contact 028 90 831 944 for more information. Job Types: Full‑time, Permanent Pay: £13.15 per hour Expected hours: 42.5 per week Work Location: In person Additional Benefits Additional leave Free parking On‑site parking Profit sharing Death in Service Cover #J-18808-Ljbffr

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