Facilities Officer

Salary: £31,397 to £33,049 Location: Spelthorne House, Thames Street, Staines, TW18 4TA – Onsite 5 days a week Contract: Permanent Hours: Full Time, 35 hours per week, Monday to Friday DBS: Basic Be at the heart of keeping our offices safe, efficient, and welcoming. As a Facilities Officer, you’ll support the smooth running of our Staines office. You’ll play a key role in ensuring compliance with health and safety legislation, supporting high‑quality, cost‑effective services, and providing hands‑on support that makes a real difference to the day‑to‑day operation of our buildings. Key Responsibilities Assist the Regional Facilities Manager (RFM) in the operational delivery of facilities services, including taking lead in a range of hard and soft facilities management across the office and region. Support the RFM in the following functions and take the lead in the absence of the manager where directed and as appropriate. These may vary and be different at each site. Manage the reception service, ensuring it’s staffed between :30 to 17:00, visitors are supported appropriately and cover is provided if necessary. Support the provision of office stationery, kitchen supplies, and waste collection (general, recycling and confidential), ensuring services meet organisational requirements. Manage building projects as directed, supervising contractors and ensuring all Risk Assessment and Method Statements (RAMS) are in place before work begins. Ensure Health & Safety compliance, including fire risk assessments, office risk assessments, workstation assessments, first aid, and building systems such as legionella, lifts, air conditioning, and fire alarms inline with relevant legislation. Oversee security arrangements for the office, liaising with security contractors to ensure safe opening and closing. Support the flexible working policy, managing office space allocations, storage, and offsite archiving in line with organisational policies. Act as the office buyer, raising purchase orders and checking invoices for relevant services. Monitor Key Performance Indicators (KPIs) for contractors and services, ensuring standards are met and identifying improvements where required. Line manage Facilities Assistants, providing guidance and support. Build and maintain effective relationships with internal teams and external stakeholders, including contractors, surveyors, engineers, architects, landlords, and tenants. More About You Educated to GCSE level or equivalent in Maths and English (grades A*–C). Strong knowledge of facilities management, with experience managing office buildings and services. Understanding of health and safety requirements in an office environment and the ability to apply them effectively. Experience in managing staff, supervising contractors, and coordinating office services. Proficient in Microsoft Office applications and comfortable using IT systems to manage records and reporting. Confident handling office projects, including fit‑outs, relocations, and building works. Solid understanding of leases and lease obligations, and how they influence the facilities function. Experience of budget management, tendering, and overseeing third‑party suppliers. Strong communication and interpersonal skills, able to liaise with a wide range of stakeholders and manage public‑facing interactions, including challenging situations. Highly organised, resilient and proactive, capable of managing multiple priorities and delivering results. Why A2Dominion? At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and create vibrant, sustainable communities that enhance the lives of our residents. We're looking for a passionate and driven individual to join our team and help us make an even bigger impact. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We Offer a Wide Range of Staff Benefits. For this role, these include: 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service. Up to 8% contributory pension. All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know that some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs. The role closes on 8th December 2025 and we reserve the right to close early upon appointment of the right candidate. #J-18808-Ljbffr