Account Manager

About Digital Radish Digital Radish is the award-winning creative marketing agency for b2b brands who want to stand out, to scale up and stand for something memorable, specialising in creative campaigns, ABM and brand. Sunday Times Best Place To Work ’23 B2B Marketing Agency Of The Year (Gold 21 / 22 + Bronze 22 / 23+ Bronze 23 / 24) We develop bold, unexpected creative and fresh, unconventional thinking that breaks the b2b mould and holds space in minds and memories. We want our people to have the best working experience of their lives, so they can create the best work of their lives, for our clients and their customers. The Role We are looking for a passionate, creative and strategic Account Manager to help run one of our core accounts. As a key point of contact for senior clients, you will be a solution-oriented manager who thrives on developing strong relationships within the account. The Account Manager is expected to be skilled at understanding and managing client needs and expectations, with flawless project management and attention-to-detail abilities that ensures every campaign / project is executed flawlessly. Responsibilities Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback efficiently and professionally. Managing campaigns from strategy to content creation, creative through to campaign delivery and results tracking. Update status sheets and lead weekly status calls with client Report results and successes to clients on a weekly basis, liaising with the planning team to ensure maximum effectiveness and ROI. Building deep, trusting relationships with client counterparts to become a trusted adviser, offering added value while advocating for the agency POV. Immersing yourself in the essential dynamics, strategies, and drivers of your client’s business Inspiring the creative team with excellent briefs and strategically reviewing content and creative to produce best-in-class work Ensure work is delivered on budget, and invoicing clients in a timely and accurate manner. Mentoring and training execs and interns, sharing your skills and expertise and making your team strong as can be. Monitoring and communicating POV on current b2b marketing and industry issues Support on internal marketing initiatives for Digital Radish The ideal candidate will have : Experience working in account management, within a b2b agency environment. Proven ability to manage b2b clients with multiple projects and teams. Superlative organisational and project management skills – someone who knows how whip a project into shape An exceptional understanding of delivering ABM and lead‑gen campaigns, previous experience of working with technology clients and proven ability to build and maintain strong client relationships. Digitally fluent, with an understanding of the b2b landscape and how to bring together cohesive programs and drive results for clients Ability to understand the client’s business, regardless of the sector and be able to discuss intelligently with the client. Flexible, solution focused, and happy to work across a range of projects, clients in a fast‑paced environment Passionate, engaging person who is fun to work with Why should you work with us? Be part of something special – this is an exciting, growing agency with huge new opportunities to make your mark. A vibrant, fast‑paced team of passionate people , a healthy blame‑free culture where excellence is always rewarded A respect for work‑life balance , flexibility and supportive management Flexible working – work where suits you best – from home, our lovely office at Tottenham Court Road, or wherever suits your needs. If brilliant work is being done, we trust you to do it wherever or whenever you like Work anywhere in the world – we go the extra mile for remote work. If you want to spend time abroad, or extend a holiday without using up holiday time, working wherever you like is fine with us if it works for the work 28 days annual leave – (25 days + your birthday + 2 days Radish holiday) Digital Radish Holiday – our annual trips are a reward for all our hard work where we spend a few days celebrating our successes and unwinding together. Previous holidays have included all‑inclusive trips to 5‑star hotels in Portugal, Ibiza and Barcelona Monthly socials – whether that’s flexing our competitive muscles at our sports day, raising money for worthy causes at our Pride tea party or celebrating Veganuary, we make sure that there’s something fun for everyone Personal development budget – an allowance for you to spend on books, subscriptions, training courses and programmes to aid your development Healthcare support & wellbeing fund – a personal budget for you to use towards anything that will lift your spirits – physically or mentally Interested? We’re excited to hear from you and answer any questions you may have. To apply, please email your CV and brief cover letter to . We’re committed to building an inclusive culture that encourages, celebrates and supports a wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. We continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. #J-18808-Ljbffr