Customer Care Assistant

1 week ago


WaltononThames, United Kingdom McDonald’s Full time

About the role Customer Care Assistant at McDonald’s. Work in a fast‑moving, high‑energy environment delivering friendly, fast and accurate service and creating a memorable customer experience. Responsibilities Prepare food, serve at the till and attend to customers' needs in dining areas. Consistently deliver the highest standards of quality, service and cleanliness. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect, working as a supportive team member. Qualifications & Skills Friendly, welcoming, courteous and helpful behaviour. Effective communication skills – attentive listening, face‑to‑face verbal communication and eye contact. Ability to maintain high energy levels while working efficiently and productively. Positive attitude and enthusiasm to connect with customers and make them feel valued. Interview & application process The interview focuses on values and attitudes. We hire for qualities and potential rather than formal qualifications. If you cannot make an interview slot, contact Olivia to reschedule. Career progression Many employees progress from crew to manager or franchisee. A career path is available with additional responsibilities and roles. Benefits Holiday pay, Service Awards and Meal allowance. Employee discounts from top high street and online brands (over 1,600 retailers). Premium shift pay and extra pay for overnights (midnight‑5am). Above‑national‑minimum‑wage pay and range of benefits including sick pay. Working hours & shifts Shifts are scheduled to suit you and meet legislation. Restaurants are open 24 hours a day in most locations. Hourly pay is 2‑4 weeks, salaried employees monthly. Uniform & dress code Uniform is supplied; you do not need to worry about what to wear. Values & sustainability McDonald’s commits to serving, inclusion, integrity, community and family. We are working toward a sustainable future, including launching net‑zero restaurants. #J-18808-Ljbffr


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