Receptionist

6 days ago

Essex, United Kingdom Surya Hotels Full time

This is a great opportunity to take on the next steps in your hospitality career and be part of a hotel reception team at The George Hotel, part of Surya Hotels, working with the hotels' management team to maximise guest experience. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘ Ownership with Personality ’ values. Restored to its former glory, The George Hotel has proudly sat on Colchester High Street in Essex, close to the City’s Castle, for over 500 years. It has always been at the centre of bustling life in England’s oldest recorded town and with historical artefacts, medieval cellars dated back to AD60, period features and beautiful beams; it really is one of a kind and a place to remember Guests are welcomed to a lavish stay in our beloved hotel full of charm and history, invited to sleep in one of the 49 heritage rooms or suites with emperor beds or the 44 modern rooms of St Nicholas’ House. All rooms are full of designer touches and period features you expect from a hotel of this age. Guests enjoy cocktails, local draught lagers and ales and an extensive wine list from the contemporary bar. Dine in the relaxed two-tiered restaurant that offers a daily a la carte menu inspired by British and worldwide cuisines, using locally sourced and seasonal produce. Lighter lunches can be taken on the Moroccan style Courtyard area, or quintessential English Afternoon Tea in the Victorian Themed ‘T-at The George’ Tea room- there’s something to suit all tastes at The George . We’re looking for a Receptionist who can maintain a positive and calm outlook, a friendly approach, can communicate effectively both verbally and in writing, carry out instructions, be able to pay close attention to detail and a desire to provide exceptional customer service. To succeed as hotel Receptionist you would ideally have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good sales ability, an approachable manner, and knowledge of the MS Office suite. Hotel Receptionis t duties and responsibilities include : taking reservations, dealing with guests’ enquiries and assistance, check-ins and check-outs, taking payments, answering calls and emails and ensuring a high level of customer service at all times. Please note this role works shifts including earlies, lates, weekends and can include bank holidays when required in rotation In return for your commitment and enthusiasm for your role we offer you great opportunities to advance your career in Hospitality, Apprenticeships learning, access to our Employee Assistance Programme through Hospitality Action, Increasing annual leave, up to 50% discount on hotel stays and dining, Supermarket & retail discounts, Bus Fare discounts, Auto-enrolment pension and access to Stream your wages asyou earn. As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. Surya Hotels' sister Companies in Flying Trade Group operate in Food Manufacturing, Construction, Property and Leisure. We're a diverse and dynamic Group, come join us #J-18808-Ljbffr

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