General Services Manager

Location: LVS Oxford, Spring Hill Road, Begbroke, Oxfordshire OX5 1RX Salary: £40,000 per annum plus Sodexo Benefits Hours: 40 hours per week Working: Monday to Friday (7am - 3pm or 8am -4pm) Free meals while on duty Opportunities for professional development Role Overview As the General Services Manager at Sodexo in LVS Oxford, Oxfordshire OX5 1RX, you will effectively manage the Sodexo catering and LVS housekeeping teams and ensure that exemplary services are provided at the School against key performance indicators. You’ll act as the primary representative of Sodexo on site by the effective management of resources, promoting an ethos of teamwork, instilling a culture of continuous improvement and delivery of qualitative and quantitative results. This is a people-first leadership role, requiring strong client relationship skills, team management, and a proactive, solutions-driven mindset. Key Responsibilities Catering Operations Continually monitor all food standards, to ensure that they are to the required client and Sodexo service level agreements Ensure completion of food hygiene and health and safety paperwork, and they are maintained to the required legal and company standards to achieve audits To ensure compliance with allergen paperwork To implement regular and effective promotions and theme days. Monitor financial performance (e.g. supply chain, sales, labour, expenses, internal issues) to ensure that the pre-set budget figures are maintained and, when variances do occur, to provide written explanation of these costs, and to implement action plans for correction. Ensure all events are delivered successfully. Housekeeping Operations Check and review rotas with the housekeeping supervisor Mentor and manage housekeeping supervisor Ensure health and safety compliance within the housekeeping department using Sodexo tools for best practice within the workplace Ensure housekeeping team completes all relevant training and compliance checks Liaise with LVS HR team for management of housekeeping staff People Select, recruit and induct the right team in line with safer recruitment guidelines. Develop your people and ensure succession planning. Measure the performance of your people by giving feedback and reviewing and completing the EPA process Communicate regularly – face to face team briefing. Adopt the ‘focus on five’ principles. Client Ensure the staff deliver the operation to the service level agreement Attend meetings and assist with producing monthly and termly formal review reports for the client Assist the Group manager with the implementation of the Clients for Life processes. Finance Complete the unit budgets and forecasts Complete weekly and monthly accounting input to ensure records are up to date Ensure cash, stock, debt and assets are correctly controlled Business Improvement Always seek out new and innovative ways of doing things Be proactive in overcoming barriers to success. Provide feedback on how we can improve our performance. Networking – keep appraised of best practice within the industry by maintaining contact with professional bodies in other market sectors. What We’re Looking For Essential Experienced business manager who has operated in multiple departments including managing domestic service staff. Highly effective communication and interpersonal skills Clear, effective leadership style and able to successfully implement changes Ability to analyse problems analytically, develop opportunities and implement innovative solutions and approaches Strong ability to increase individual effectiveness through leadership, motivation, communication, coaching and training Excellent time management and organisational skills Computer literate with flexible approach to role Able to demonstrate positive attitude to self-development; willingness to learn in role and identify own training needs as appropriate Strong ability to build professional partnerships and communicate at all levels, particularly at senior client levels Ability to set high standards, achievable through striving for continuous improvement Ability to act on own initiative and also to work effectively as part of a team Desirable Contract catering experience Relevant higher-level qualification in functional specialties (i.e. catering, facilities management) Experience of managing a diverse team Why Sodexo? Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Ireland enhanced benefits and leave policies A little more about Sodexo At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications #J-18808-Ljbffr