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Library Service - Customer Service Officer - Support Services Join our team at Kirklees Libraries as a Customer Service Officer (Support Services). You will play an essential role in keeping our library service operating efficiently, managing procurement, finances, systems and data to support community libraries across Kirklees. Organisation: KirkleesDirectorate: Adults & HealthService Area: Communities and Access ServiceHours: 18.5Number of Jobs: 1Location(s): Huddersfield and surrounding areasPosition type: PermanentGrade: 6Salary: £13,201 – £14,071 About The Role In this structured role you will be scheduled for - Wednesday (half day) - Thursday and Friday (full days). As Part Of This Team, You Will Oversee procurement and financial processes to keep essential processes moving. Maintain and update library databases and service records. Communicate with suppliers and partners to coordinate orders and contracts. Provide administrative and project support to colleagues across the library service. Assist the senior team in delivering key service priorities and targets. Other Role Requirements Motivation and a willingness to learn are essential – you will need to learn how to use service‑specific IT systems. Demonstrate appropriate business and administration skills and have a level of literacy to produce routine documentation. Be supported by the team and managers but able to work independently, prioritise tasks, and manage your own workload. What We're Looking For Strong administrative and organisational skills. Confidence using IT systems and working with data. Ability to manage several tasks at once while maintaining accuracy. Clear communication and teamwork with colleagues, suppliers and partners. Flexibility to meet the needs of the service. Experience with finance or procurement systems (e.g., SAP) would be an advantage, but full training will be provided. Why Work for Kirklees Libraries? At Kirklees Libraries, you’ll join a supportive, professional team dedicated to helping our communities thrive. We Offer A varied and purposeful role where your contribution makes a real impact. A friendly and collaborative team environment. Ongoing training and development opportunities. A structured timetable with consistent hours. Access to a range of council staff benefits. How To Apply If you’re organised, resourceful and motivated by helping others succeed, we’d love to hear from you. For more information about this role, please contact Troy McIntosh or Katie Ingham. The manager for this role is Troy McIntosh (01484 221000) for an informal discussion, or if you need any more information. We encourage applications from people with all differing abilities. If you need any support completing an application form or any other format, please contact the Recruitment Team by email or phone (01484 221000). Provisional interview date: 16th and 17th December 2025Closing date: 10 December 2025, 11:55 PM #J-18808-Ljbffr
