Application Officer- LBS 08

2 weeks ago

Greater London, United Kingdom Southwark Council Full time

Job Category : HousingLocation : 160 Tooley Street, Southwark CouncilHours Per Week : 36.00Start Date : Immediate StartStart Time : 09 : 00End Time : 17 : 00Salary : £19.11Housing Applications Officer experienceExperience processing Part VI housing applications would be helpful.Officer experience of Northgate, is advantageous, assessing need against a scheme or policyx2 officers 1 for 3 months and 1 for 6 monthsThis position is not hybrid, it is office based with the possibility of only 1 day WFH. We are based in Peckham, South East London.ResponsibilitiesRegister and assess housing applicants on the Housing Registrations database, to make a final decision on their eligibility to join or remain on the Housing List in accordance with Council policy, procedures and housing legislation.Provided detailed advice to service users and external agencies regarding priority for housing as outlined in the Council’s allocations scheme and relevant to their circumstances.Provide information and support, including training to internal departments on the Council’s housing registration policies and procedures.Assist in the development of fraud prevention measures. Make referrals to relevant departments other LocalAuthority, Housing Associations and agencies.Maintain systems to record and amend housing applications, including identifying errors, to store and retrieve such information from the computer systems. Produce statistical data to assist in the monitoring of performance and contribute to service improvements.Develop and update the applications functions of the Housing Applications database.To deal With enquiries and complaints form the public, other departments, division and other local authorities / agencies including senior management and assisting in the provision of information for elected representatives, and provides response to freedom of information requestKnowledge, including educational qualifications :Knowledge of housing legislation as it affects local authority lettings schemes, tenancy matters and homelessness duties including knowledge of relevant Codes of Guidance, case law and good practiceKnowledge of Equalities legislation and good practice and its application in relation to housing servicesExperience :Must have experience of administration and word processing.Experience of inputting and validating data on a computerMust have prior experience of preparing statistical informationExperience of service delivery to applicants in housing needAptitudes, Skills & Competencies :Ability to plan and organise own work to achieve tasks within tight deadlinesAbility to maintain accurate files and records (both manually and computerised)Ability to communicate effectively, orally and in writing including active listeningAbility to deal sensitively and effectively with problems and issues raised by clients and staff.Ability to analyse complex issues and written material quickly, to think creatively about problems and identify solutionsAbility to work effectively and open-handedly with people from diverse backgrounds and circumstances #J-18808-Ljbffr

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