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Service Engineer

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom SER Limited Full time

Service Engineer (UK) - Inspection Equipment
Mechanical bias
Location: Stoke (open to north of Birmingham)
Salary: £35,000 + overtime (OTE ~£10,000+)

We are seeking a Service Engineer to join our team, responsible for the service, repair, and support of industrial Metal Detection, Checkweighing, X-Ray, and Vision inspection equipment across the UK. There is also an option to travel internationally if desired.

Key Responsibilities:
  1. Customer Support & Training: Commission new machinery, perform validation visits, and provide technical support via phone and on-site visits.
  2. Product Performance & Upgrades: Train users (QC, maintenance, and operators) and apply software enhancements to improve equipment performance.
  3. Fault Diagnosis & Repairs: Identify and resolve product issues, ensuring high customer satisfaction and providing feedback to Technical and Production teams.
  4. Sales & Inter-Departmental Support: Work with the Sales team to identify upgrade opportunities and uneconomic repairs, assist Production with customer returns, and support after-sales upgrades or refits.
What We're Looking For:
  1. Experience in electrical & mechanical engineering (field service experience preferred).
  2. Background in the food manufacturing industry (preferred).
  3. Strong problem-solving skills and ability to work independently.
  4. Excellent communication skills with a personable approach.
  5. Proficiency in Microsoft Word, Excel, and Outlook.
  6. Full UK driving licence and willingness to travel (UK and occasional international trips).
What We Offer:
  1. Company vehicle, mobile phone, and Surface Pro provided.
  2. Overtime rates:
    1.5x Monday to Friday
    2x Sunday/Bank Holidays (paid door to door)
  3. £40 per night away from home (plus hotel and food covered).
  4. No formal on-call requirement - we prioritize work-life balance.
  5. 25 days holiday + bank holidays.
  6. Company pension (You 5% / Employer 3%).
  7. Eyecare & Cycle to Work Scheme.
  8. Employee discounts on high street stores, entertainment, holidays, and gyms.
  9. Employee Assistance Program - confidential support and weekly webinars.
  10. Full induction and ongoing training relevant to the role.
  11. Opportunities for career development through a structured development plan.
If you're looking for a well-rewarded field service role with a company that values work-life balance, we'd love to hear from you.

Apply today Contact Dan Walton on

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