Current jobs related to Sales Operations - Fitzrovia - One to One Personnel

Central London | Monday-Friday | 40 hours | Up to £35,000

Fluent in German? This role is for you - candidates without it will not be considered

Are you fluent in German and passionate about delivering exceptional customer service? Join our London team as a German speaking Sales Operations & Customer Service Executive, supporting some of the world’s most reputable fashion brands. You’ll manage key accounts, streamline order processes and play a pivotal role in ensuring customer satisfaction across their global portfolio. If you thrive in a fast-paced environment and love building strong relationships, this is your chance to make an impact in the fashion industry.

One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who is fluent in German. You must be highly experienced, organised and detail oriented.

To be considered Fluent in German. B2B Sales, a minimum of 1-2 years general office experience and you must have a minimum of 3 years’ UK based work experience in a similar role.

Preferred Skills

Fluent in German(Essential)

B2B Sales

Minimum of 1-2 years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:

Excellent working knowledge of Microsoft Office, in particular, Excel

STYLEman experience is desirable, but not essential

Excellent communication and organizational skills

Passionate about customer service

An eye for detail

Excellent verbal and written communication skills

Roles and Responsibilities

Responsibilities below apply to the customers/accounts within the DACH Region only which this role is accountable for:

Build strong relationships with account contacts to understand their operational needs and service expectations

Produce orderbooks focusing on customer requirements and business targets

Keep your manager informed of any challenges with your customers/orders etc

Enter orders into the system where required

Manage and input customer data including, pricing, part numbers and VAS

Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish

Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping

Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening

Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation

Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one

Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays

Build and develop strong working relationships with external and internal customers

Provide feedback on any recurring issues and help propose solutions to improve the customer experience

Assist customers with pricing, credits, invoices and terms

Attend any training and development courses

All other duties and special projects as assigned

What’s in It for You?

Up to £35,000 (depending on qualifications & experience)

25 days of annual leave + bank holidays

Additional days holiday between Christmas and New Year if the Directors decide to close the business

Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week

1-day WFH after probation and training at the company’s sole discretion (non-contractual)

Workplace Pension Scheme

60% Discount on our products that we have on Ecommerce

Sample sales 2+ times a year

Short Leave – with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance

Statutory sick pay

Annual pay review and/or bonus at the Directors discretion

Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey