Client Services Executive

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is. We are currently working in a hybrid fashion with the ability to work from home, this role will require attendance to Matrix or Barnet location as and when the demand of the service and role requires it. Benefits 25 days annual leave (plus Bank Holidays) Birthday day off 2 Volunteer days a year (to volunteer in the local community) Employee Health Benefits (Westfield Health) Online discounts platform for major retailers (Westfield Rewards) Salary range - £28-35K About the Role Key Responsibilities Review current agency worker usage across the directorates and identify roles suitable for transition to the staff bank or permanent contracts. Engage with managers to understand workforce needs and promote the benefits of staff bank or permanent employment. Liaise with agency workers regarding transition opportunities. Highlight any resistance, challenges, or risks raised by managers or workers impacting the transition. Strengthen Barnet’s Employee Branding to become an Employer of Choice for Temporary Staff Work with Barnet’s Head of Resources, Resource Officers and Customer Success Executive to help identify priorities & improve efficiency and cost savings. Strengthen Barnet’s talent pool messaging, ensuring it reflects Barnet’s values. Launch a “You Make the Difference” campaign showcasing employee stories, benefits to attract key talent into difficult to fill roles. Attract and Manage Great Talent, ensuring great talent is placed and retained Build and prioritise existing Matrix talent pools, reducing the reliance of agencies. Ensure campaigns reach great talent, through both Matrix and Barnet job boards prior to being released to T1 agencies. Build strong relationships between both Barnet’s recruitment team and hiring managers to ensure joint working. Support the assimilation of long-term talent into permanent positions. Support and administer the recruitment and retention of consultants and project managers via Matrix Milestones reducing Interim placements. Ensure the delivery of the Saving Proposal through Cost Efficiencies & Development New Revenue Streams (Talent Pool) Build and utilise the Matrix Staff Bank to reduce dependency of agencies and reduce cost. Assimilate long term and casual workers from agency to CDL. Ensure the utilisation of Matrix Milestones. Support and administer any expansion of temporary bank solutions to 3 rd parties or new services to Barnet. Support and participate in Barnet’s and Matrix social value strategy by attending events to attract local talent to join and apply for temporary opportunities. Monitor and track the transfer of agency staff to CDL highlighting cost savings and planned next steps. Produce quarterly reports on transition activity, stating trends and issues. Provide monthly updates to the Head of Resourcing (and HR Resource Manager) including recommendations and plans. Qualifications Experience in a customer success, recruitment, or account management role. Proven ability to build rapport and maintain strong client relationships. Excellent verbal and written communication skills. Strong listening and information-gathering abilities. Ability to manage fluctuating workloads and multitask effectively. Proficiency in MS Office and other business systems. Analytical mindset with a strong grasp of numerical data. Familiarity with CRM or ATS platforms. Knowledge of compliance and regulatory requirements in staffing. At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com Seniority Level Entry level Employment Type Full‑time Job Function Marketing and Sales Industry Human Resources Services #J-18808-Ljbffr