CHC Administrator

Role Overview Monday-Friday, no shifts, no weekends or bank holiday working. Full training, peer support and supportive management. The post holder will often be required to work using their own initiative and unsupervised within defined policies and procedures and is expected to respond to day to day issues that arise and seek management support as required; organising and prioritising own workload to set deadlines. This is an exciting opportunity to work within a strong and supportive team and to undertake a key role in successfully delivering important patient focused care services for NHS Humber and North Yorkshire integrated care board. This is a varied role, working in a busy team, which requires someone with exceptional administration skills who can multi‑task effectively to provide comprehensive and efficient support to colleagues, service providers and with the Local Authority, Working under the instruction of the line manager to develop an understanding of the service area and job role, the post holder will be responsible for providing efficient and effective administrative support for the CHC which will involve: Acting as the first point of contact for the organisation, receiving, responding to and effectively sign‑posting incoming calls within the organisation; Accurate recording in clinical and administrative electronic records used within the CHC Team; Consistently delivering a customer focused service; endeavouring to meet the needs of those accessing the CHC team in a timely manner, achieving stated deadlines; Providing secretarial and administrative services to the specific CHC teams as tasked, which will include support for members of the public accessing the CHC team, other professionals and service users; Develop a broad understanding of CHC process and programmes of work; Responsible for organising meetings as required Background NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire. The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations. #J-18808-Ljbffr