On Site AV Technician

14 hours ago

London, United Kingdom AV Talent Full time

AV Talent is working with one of the UK's leading AV & Building Services Technology company.

As the organisation transitions from a traditional AV Systems Integrator to a more complex Building Services Technology (Software, Networking, Security, AV, etc. - they are now looking for an experienced On Site AV Technician to provide corporate and events support.

You will play a pivotal role in shaping their clients ongoing experience with the cutting edge technology they deliver. You will work at the client site - based in the London area.

The client is a high-end corporate account

Working as part of the Global AV break-fix team
To act as the client focal point for all day-to-day operational issues relating to the AV service and events for EMEA
Escalate unresolved queries to the next level of support following client processes
Track, route and redirect problems to correct resources
Ensure proper recording, documentation, and closure of tickets.
Provide first & second level of handling incidents/service requests of issues within the client's EMEA AV Estate
Proactive daily AV status updates for EMEA locations
Proactive daily equipment checks where required
Responsible for ensuring all faults are resolved, AV maintenance and proactive checks are managed
Liaising with services provider for organising reactive and proactive engineering to site across EMEA AV estate
Effective liaison with the client on-site and off-site team / clients to understand and deliver their goals, company visions
and requirements.
Updating documentation to support new Deployments and any new directives set by the client
Client training and advisory on best practice
Ensure compliance with all Health and Safety legislation
Training courses as required to ensure continuous progression

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