Customer Care Technician

What you'll be doing? The Customer Care team makes sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you'll make sure they are, by being on hand with answers and practical help. Because of the things you'll be dealing with we look, ideally, for construction or building experience. More importantly than that, however, is your passion for quality and professionalism. Reporting to the Customer Care Operations Manager or Customer Care Manager, you will be the face of Customer Care within our customers' homes, providing a high level of customer care, being punctual for appointments and providing effective solutions to customer problems. Responsibilities Take instruction from Customer Care Coordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Coordinator/Administrator Complete mileage forms, SHE forms, invoice forms and submit on the last day of the month Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director Qualifications Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met Benefits Competitive Salary Competitive Bonus Scheme Private Medical Cover – Single Cover 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies Our Benefits Are Fit To Measure Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. Financial Benefits As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts. Lifestyle Benefits Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle. So much more… From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. #J-18808-Ljbffr