Desktop Supervisor

Axis Europe, part of Axis CLC, is a trusted property services specialist with 55+ years’ experience, employing over 1,500 people and supporting 250+ clients across the UK. We deliver repairs, planned maintenance, refurbishment, compliance and fire safety, combining local, responsive teams with the scale and stability of a national group. The Role We’re looking for an organised and proactive Desktop Supervisor to oversee the daily coordination and performance of our reactive maintenance operatives. This is a pivotal role in ensuring efficient job allocation, accurate coding, and smooth communication between planners, supervisors, and field teams, supporting first‑time fixes, compliance, and value for money across our housing contracts. You’ll lead from the "desktop," managing daily workflows, monitoring performance data, and ensuring operatives deliver safe, timely, and high-quality repairs for residents. Responsibilities Oversee and coordinate daily operational delivery for reactive maintenance. Allocate and manage daily workloads ("whip sheets") across operatives. Review, validate, and optimise Schedule of Rates (SOR) coding for all completed works. Supervise and support operatives remotely, providing technical guidance and performance feedback. Liaise closely with planners, admin, supervisors, and client teams to maintain workflow and communication. Carry out quality and compliance checks via desktop review and targeted site visits where required. Monitor KPIs including first‑time fix rates, job closures, and productivity. Support continual improvement in SOR efficiency, customer satisfaction, and cost control. Prepare and present performance and productivity reports to management. Promote Axis’ culture of safety, professionalism, and resident care. About You You’re a detail‑driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents’ needs are met while safeguarding the organisation. Requirements Proven experience in social housing repairs or maintenance supervision (desktop or field‑based). Strong SOR knowledge and understanding of productivity and value management. Excellent organisational and multitasking skills. Confident communicator with the ability to manage operatives and liaise with multiple stakeholders. Competent with job management systems and Microsoft Office applications. A positive, proactive approach to teamwork and resident service. Full UK driving licence (for occasional site visits). Benefits Competitive annual salary Company van and fuel card for work purposes 25 days’ annual leave + bank holidays Up to £2,000 colleague referral fee Long‑service awards at key milestones Perkbox – discounts on coffee, cinema, travel and wellbeing 1 paid volunteer day each year Ongoing training, support and progression, Axis promotes from within Our Commitment You’re a strong communicator with a keen eye for detail, comfortable managing data and people simultaneously. You thrive in a fast‑paced, problem‑solving environment, balancing operational priorities with accuracy, compliance, and service quality. Apply Now If you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you. #J-18808-Ljbffr