Service Advisor

Be among the first 25 applicants. Foray Motor Group is the South West's award‑winning Ford‑only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgewater, Dorchester and Southampton. The 9‑location group, with an annual turnover in excess of £150m, employs around 400 people in a wide variety of roles and offers excellent opportunities for highly motivated, dedicated and talented people. Whether you’re a salesperson, a vehicle technician or in customer service, we would like to hear from you. If you haven’t yet built experience in these areas, we have apprenticeships and training programmes to help you settle in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do. Position Location: Taunton Ford Employment type: Full‑time, Permanent Hours: Monday–Friday, 8:00 am–6:00 pm (1‑hour lunch) Saturday rota: 1 in 3, 8:00 am–1:00 pm Join a Leading Ford Main Dealer – Be the Voice of Our Aftersales Team This is an excellent opportunity for someone with automotive industry experience who thrives in a fast‑paced, customer‑facing environment and takes pride in delivering exceptional service. Key Responsibilities Act as the main point of contact for all after‑sales and service enquiries. Deliver a first‑class customer experience in line with Ford standards. Book vehicles in for service, maintenance and repair work. Prepare accurate repair estimates and obtain customer authorisation. Communicate effectively with technicians to ensure timely completion of work. Raise invoices, collect payments and process paperwork accurately. Provide clear and professional updates to customers throughout the repair journey. Help the dealership achieve customer satisfaction targets and departmental KPIs. Uphold Ford’s commitment to quality, transparency and trust. About You An experienced Service Advisor, Aftersales Advisor or Customer Service Advisor (automotive background preferred). Confident, professional and well‑organised with excellent communication skills. A natural problem‑solver with a positive, can‑do attitude. Able to multitask and remain calm in a busy dealership environment. Driven by success, with a passion for delivering results and exceeding expectations. Why Join Us? Join an established Ford Main Dealer with a strong reputation for quality and customer care. You’ll gain valuable automotive industry experience, work with a supportive management team and be part of a dealership that rewards hard work and professionalism. Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities. Application Notes We occasionally close vacancies early if we receive sufficient applications – we recommend applying early. We are not able to offer sponsorship for people living outside the UK. If you need any support throughout the application or interview process, please make the hiring manager aware. Social media: X: https://x.com/ForayMotorGroup Facebook: Foray Motor Group Instagram: Foray Motor Group (@foraymotorgroup) LinkedIn: Foray Motor Group Job Details Seniority level: Not Applicable Employment type: Full‑time Job function: Administrative and Customer Service Industries: Automotive #J-18808-Ljbffr