Reservations Specialist

Reservations Specialist - Italian Speaking Hotel Dorchester Collection Division & Department Corporate Office - Contact Centre Job Title Reservations Specialist - Italian Speaking Contract Type Permanent Status Full time Position Overview Our reservations specialists are the gems of our global contact centre located in our corporate office Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories. What you'll get A salary of £28,389 plus monthly financial incentives Complimentary stays with breakfast included in our Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels £750 refer a friend bonus scheme World class development opportunities Social events throughout the year Workday lunches in the form of a prepaid contactless card (not taxable) Season ticket loan and cycle to work scheme Exclusive access to a discount platform featuring 1000s of retailers Competitive Retirement Scheme What you'll do Assist guests with their enquiries about reservations for all the hotels of the collection, including processing all bookings via telephone and email and follow‑up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communicate effectively to address any special requests our guests might have, coordinating with relevant departments and ensuring alignment between the Global Contact Centre and our hotels. Prioritise work, multitask and adapt in a fast‑paced environment to meet time‑of‑response targets and stakeholder expectations. Live our values of Passion, Personality, Respect, Working Together and Creativity by bringing them to life and continuing to create our legacy. Work within shift‑based operational hours (currently Monday to Sunday: 07:00 – 22:00). What you'll bring Alignment with our Vision, Values and culture as ambassadors of our brand. Pleasure in working with diverse and unique individuals to deliver the extraordinary guest experience. Flexibility and consistency in a fast‑moving world. Comfortable communication in English, which is the primary language used in our global contact centre. Native or proficient command of the Italian language, spoken and written. Eligibility to work in the UK. Understanding of the EU Settlement Scheme for EU, EEA or Swiss citizens, and note that this role does not provide visa sponsorship. Job Location United Kingdom Location Lower Ground Floor West, Lansdowne House W1J 6ER London Who we are We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. Reference 2021-2385 #J-18808-Ljbffr