IT Infrastructure Support

Description
The Role
A great opportunity for a proactive and experienced professional to join our busy IT team.
Reporting directly to the Head of IT, you will be responsible for supporting and maintaining the corporate network and server infrastructure. Assisting with the support, management and administration of the business network and IT systems, you will be capable of effective problem resolution and associated software administration. The workflow is fast-paced and requires the ability to respond effectively to change, challenges and priorities.
This is an excellent opportunity play a pivotal role in a modern, forward thinking organisation. With excellent communication skills, both written and verbal, you will be a confident and committed team player with a focus on continuous improvement at all times.
Key Responsibilities (including but not limited to):
✅Support, maintain and proactively monitor the IT Infrastructure, including, servers, switches, backups firewalls and other network devices, both hardware and software based
✅Answer inbound calls from users on the IT support phone line
✅Maintain appropriate records of time, in the IT helpdesk, on all support and project work carried out
✅Perform server and security audits, and system backups and recovery
✅Design, develop and deploy LANs, WANs and wireless networks
✅Successful delivery of business projects and BAU administration, support and maintenance
✅Maintain the Microsoft Active Directory environment
✅Maintain and manage Barfoots voice and data lines and systems
✅Plan, manage and implement projects and upgrades to meet individual, team and company objectives
✅Identify opportunities for process and technology improvement
✅Ensure IT documentation and user guides are maintained to the highest quality and accuracy
✅Provide training to users of IT systems and applications
✅Support project delivery, upgrades and testing
✅Provide out of hours support for major incidents as part of an on-call rota (approx. 1 week in 7)
Requirements
Required Knowledge/Experience:
✅Minimum of 3 - 5 years’ experience working in a network / infrastructure support role
✅Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls)
✅General commercial and operational awareness of impact of business / user requirements
✅Excellent interpersonal, business management and customer-service skills
✅Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs
✅Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
✅Ability to work to tight deadlines
✅Experience of planning and prioritising workload
✅Proactive and solutions driven
Extensive knowledge and proficient in the use of:
✅Server virtualisation, preferably VMware
✅Microsoft Windows Server 2012 / 2016 / 2019
✅Microsoft Active Directory and Group Policy Management
✅Microsoft Exchange Server
✅Cisco switches including VLAN technology
✅Firewalls, preferably PALO
✅Network printing
✅Network monitoring software
✅Network cabling (including Cat5 termination)
Desired Skills, Experience and Knowledge
✅Understanding of ITIL Framework
✅Microsoft certifications and Cisco certifications - desirable but not essential
✅HP Server Hardware
✅Microsoft SfB server
✅Microsoft SharePoint
✅Cisco Wireless Lan Controller
✅Understanding or knowledge of ERP systems
✅Understanding of telephony systems
Benefits
Why Work for Barfoots?
💰Investors In People Silver Award status.
💰Company pension scheme
💰24/7 Online GP access
💰Life Assurance
💰Employee Assistance Program
💰Benefits Platform
💰Development opportunities
💰Discounted leisure membership
💰Discounted vegetable box scheme
💰Cycle to work scheme
💰Free onsite parking
💰Approved training centre for Highfield qualifications
💰Committed to Sustainability