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Care Supervisor
2 weeks ago
1. About the Company Walfinch is a well-respected national home care provider, delivering high-quality, bespoke care services across the UK. We blend the reliability and systems of a large provider with the personal touch of a local office: our carers are local, and branch Managing Directors are deeply involved in their communities. Our carers are extensively trained and many stay with us year after year. We’re committed to growth: with over 30 franchised branches, we’re scaling while maintaining high standards of care. Our values are Possibility, Progress, and Perseverancewe believe in helping people not just to survive but to thrive. We’re proud: Walfinch won Best for Day Care Expertiseat the Home Care Awards 2024. 2. About the Role We are seeking an experienced and compassionate Care Supervisor to join our Oxfordshire team (covering Oxford and surrounding areas). You will report to the Registered Manager / Branch Manager and will supervise a team of care professionals. Success in this role means ensuring safe, high-quality, person-centred care, strong team morale, compliance with care plans, and consistent improvement in service standards. This role is central to our branch: you will support carers, work directly with clients, and ensure Walfinch’s mission of enhancing independence and “more get up and go” is delivered in the community. 3. Key Duties As a Care Supervisor, your responsibilities will include: Supervision & Mentorship Conduct regular one-to-one supervisions, appraisals, and support visits with care staff. Mentor and coach staff, supporting their professional development, skills, and confidence. Care Planning & Quality Assurance Review, update, and audit care plans to ensure they reflect clients’ needs and are correctly implemented. Perform risk assessments, infection control, safeguarding, and ensure compliance with company policy. Monitor and audit care notes / eMARs for medication compliance. Client Relationship Management Build and maintain positive relationships with clients, families, and external professionals. Attend client visits when required to introduce carers, assess needs, and review care delivery. Team & Operations Management Support in recruitment, induction, and training of new care staff. Support rota planning, ensuring coverage, and contribute to on-call rota where necessary. Escalate and handle complaints or safeguarding concerns appropriately. 4. Skills & Experience To succeed in this role, you will ideally have: Qualifications: NVQ / QCF Level 3 in Health & Social Care or equivalent. Experience: At least 1–2 years’ experience in a domiciliary or home care role, with previous supervisory or senior responsibility. Experience managing medication administration, care documentation, and auditing (e.g. using MAR / eMAR). Skills: Strong communication, leadership, and mentoring abilities. Excellent organisational skills and the ability to prioritise. Good digital literacy; comfortable using care planning systems, electronic care records, and office software. Driving licence and access to a vehicle for local visits across Oxfordshire. 5. Culture At Walfinch, we pride ourselves on: A supportive and inclusive environment: our carers and staff are treated like part of a family. A values-driven ethos: our core values of possibility, progress, and perseverance guide how we support both clients and employees. Work/life balance: we recognise the demands of care work and strive to provide structure, flexibility, and well-being support for our teams. Career development: we emphasize progression – many of our senior managers began as care workers. A commitment to continuous improvement: awarded for our excellence, we use feedback and training to raise the bar in everything we do. 6. Benefits When you join Walfinch as a Care Supervisor in our Oxfordshire branch, you can expect: Competitive salary Learning & development: ongoing training, specialist care training (e.g. dementia, complex care) Career progression: potential to move into higher management or franchise opportunities. Pension scheme Supportive branch culture, with national-level infrastructure and local autonomy Access to mental well-being support / resources Recognition and reward – we celebrate achievement and care excellence Salary / Benefits:£26 - 28k #J-18808-Ljbffr
